- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
When it comes to meters, our customers expect and deserve state-of-the-art equipment that provides accurate and timely meter reading. That’s why we are currently phasing out our Network Meter Reading (NMR) meters and replacing them with two-way Grid Stream meters.
The Grid Stream meters allow our Meter Services Department to provide customers with great JEA service that’s timely and accurate even in bad weather or in places where the meter is difficult to read. We now have faster reconnection times thanks to these meters and can turn your service on quickly after payment is received in our billing system.
All Grid Stream meters have a digital display. The number you read on the face of your meter is your usage in kilowatt hours.
No Paper Towels or Wipes in the Toilet
Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.