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Start Service(1)

Step: Terms and Conditions
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JEA has a responsibility as a utility to adopt rules and regulations governing its relations with customers as are necessary and which are consistent with the laws of the state of Florida and the rules and regulations of the Florida Public Service Commission.

Utility service is rendered to you on a credit arrangement. You are billed for water, sewer and/or electricity after you have used it. As a result, credit must be established with every applicant. Commercial services must be started and stopped by the Commercial Services Department at (904) 665-6250.

By selecting I Agree below, you are consenting to allow JEA to check your credit and verify your identity. This allows us to determine if you are eligible to have your deposit waived. If you decline the credit check and identity verification, you must call JEA at (904) 665-6000 to pay your deposit and complete your start service request.

A connection fee of $10.00 per service will be charged on the initial bill.

Step: Terms and Conditions Declined
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You have chosen to decline the credit check. To begin your utility service, please call JEA at (904) 665-6000. You will be required to pay a deposit. and provide two forms of valid identification. Specifically, you will need:

One government issued photo identification:

  • U.S. Driver's License
  • Official State Identification Card
  • Military ID
  • U.S. Alien Identification (Green Card)
  • U.S. Government/Military ID
  • U.S. Passport
  • Foreign Passport with I-94 Debarkation Form
  • Foreign Passport with I-551 Temporary U.S. Immigration Stamp
  • B-1/B-2 Visa and Border Crossing Card

Plus a second form of identification:

  • Birth Certificate
  • Marriage License Certificate
  • Social Security Card
  • Voter's Registration Card

The identification must match the presenter and cannot be expired.

To answer any questions you may have, contact JEA's customer service at (904) 665-6000.

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This application is only for new customers who have never had service with JEA before. We are going to check your credit.

Step: Authorized User
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This authorized user will have full access to your jea.com account.
Step: Service Address
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Enter the address you require services at to see which services we offer for your address.

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Please review the information you've entered to ensure its accuracy. To make corrections, please use the Previous button to go back.

Step: Create a jea.com Account
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What you can do with your jea.com account:

  • Pay your bill online
  • Access your account on a mobile device
  • Report a service issue
  • View 24 months of past bills
  • Update your information
  • Transfer, stop, or start new service
  • Enroll in eBill, AutoPay, or MyBudget
Step: Service Off More Than One Year
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We're sorry, because there has been no electric service at this address for more than one year, certain safety inspections must take place before service is turned on. Once you have obtained a Electric Safety Permit, please call (904) 665-6000 to speak with a representative.

Step: Second Consumption No Contract
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We're sorry, service cannot be turned on at this time. Please call (904) 665-6000 to speak with a representative.

Step: Service Risk
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We're sorry, service cannot be turned on at this time. Please call (904) 665-6000 to speak with a representative.

Step: Needs Final Inspection
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We're sorry, service cannot be turned on at this time. Please call (904) 665-6000 to speak with a representative.

Step: Needs Engineer Release
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We're sorry, service cannot be turned on at this time. Please call (904) 665-6000 to speak with a representative.

Step: Unsafe Conditions
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We're sorry, certain safety inspections must take place before service is turned on at this address. Please call (904) 665-6000 to speak with a representative.

Step: Code Enforcement
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We're sorry, certain safety inspections must take place before service is turned on at this address. Please call the City of Jacksonville Code Enforcement Department at (904) 255-7000 to resolve this issue.

Step: Drug Abatement
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We're sorry, certain safety inspections must take place before service is turned on at this address. Please call the City of Jacksonville at (904) 630-7482 to resolve this issue.

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