This site will not function properly without JavaScript enabled. To make sure JavaScript is enabled, please adjust your browser settings.
How To Enable JavaScript
As a municipal utility, JEA is dedicated to keeping costs down and providing the reliable utility services our customers depend on each day. Like many other industries, rising costs and stricter regulatory requirements have increased the expense of serving our customers. To continue providing safe and reliable services, the JEA board of directors approved a two-part rate adjustment in March of this year. The first adjustment went into effect on April 1, 2025, and the second will go into effect on October 1, 2025.
Over the past decade, the utility industry has experienced significant changes. JEA, along with other utilities, must comply with stricter regulatory requirements while managing the increasing cost of doing business and growing energy and water demands of customers. To continue investing in sustainability, new technologies, and infrastructure improvements, a rate adjustment was necessary to ensure we can meet our community’s future needs.
JEA has maintained stable rates for years and must respond to current and anticipated inflationary pressures on the cost to serve our customers.
As JEA's grid ages, maintaining infrastructure and building new facilities require significant investment.Learn More
Meeting stricter environmental regulations, such as reducing carbon emissions or water pollution, requires expensive technology upgrades.
JEA’s investments in cleaner energy, such as nuclear and solar, require significant upfront investment.
The 2025 rate adjustments included changes to customer charges and how bills are structured. Impacts from the adjustment vary across JEA’s customer base. Some customer bills have decreased or remain unchanged, but many customers noticed slight increases to their bills beginning in April.
Individual impacts depend primarily on the size of your property, how much energy and/or water you consume, and conservation measures made to decrease your usage. Overall, the rate adjustment increased the average customer’s electric bill 3.6% and raised water customers’ bills about 56 cents more per month.
Although our rates continue to be among the lowest in the state, we understand bill changes may have an impact on some of our customers. That’s why we remain committed to offering tips, programs and solutions to help you use less so you can save more on your utility expenses.
Take advantage of our free on-site assessments with JEA energy efficiency and irrigation professionals, who will provide you with cost-effective tips to help reduce your energy and water consumption.
Schedule Your Free Assessment
JEA offers a variety of rebates to help you save money and live a more efficient lifestyle.
Rebates for Residential CustomersRebates for Business Customers
JEA offers free Water Conservation Kits to our water customers. These kits can help reduce your water usage and help you save up to $75 a year on your water bill.
Order Your Kit Today
We understand that sometimes you're faced with unexpected expenses and could use more time or some assistance to pay your bill. JEA offers bill pay solutions and utility payment assistance for families and individuals dealing with short-term financial challenges.
Explore JEA Billing & Payment Options
Changing your habits can help you reduce your consumption and save money. Why not start by trying one new energy and/or water saving tip each week?
Learn More
Along with JEA's flexible billing and payment solutions, our team can connect you to community agencies that can help you in a variety of ways, including food, financial assistance, employment, housing and/or medical assistance.
Get Assistance
JEA offers several tools to help you keep track of the electricity and water you use and better manage your utility costs. These include our Daily Usage Graph on jea.com and the My JEA mobile app, along with consumption alerts by email and text message.
JEA’s rates are not only designed to align revenue with the cost of providing reliable services to our customers, but also to support continued investments in infrastructure to help make our services more reliable and resistant to storms, as well as providing the capacity to serve a growing community and protect our environment for generations to come.
