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As a municipal utility, JEA is dedicated to keeping costs down and providing the reliable utility services our customers depend on each day. Like many other industries, rising operating costs from inflation, regulatory requirements, and growing demand have increased the cost of serving our customers. To continue providing safe and reliable services, the JEA board of directors approved a two-part rate adjustment in March 2025. The first adjustment went into effect on April 1, 2025, and the second is effective October 2025. Even with this adjustment, our rates continue to remain among the lowest in the state.
Over the past decade, the utility industry has experienced significant changes. JEA, along with other utilities, must comply with stricter regulatory requirements while managing the increasing cost of doing business and growing demands of energy and water. To continue investing in sustainability, new technologies, and infrastructure improvements, a rate adjustment was necessary to ensure we can meet our community’s future needs.
Why Adjustments are Needed
Inflation and the rising costs to serve our customers
Maintenance of infrastructure and new facilities
Stricter environmental regulations
Investments in cleaner energy, like nuclear and solar
What’s Changing?
The 2025 rate adjustments include changes to customer charges and how bills are structured. Impacts from the adjustment vary and depend on the size of your property, your energy and water usage, and any conservation measures you take.
Some customer bills may remain about the same, but many customers will notice a slight increase. Overall, the average customer's bill will increase by 5.4% for electric and 5% for water. However, by conserving energy and water, you can reduce your usage and help lessen the impact on your bill.
$0.02910/kWh$0.02910/kWh
*The Basic Monthly Charges for multi-family 5/8” and ¾” water and sewer meters are billed the residential rate.
Programs and Solutions to Help You Save
We understand bill changes may have an impact on some of our customers. That’s why we remain committed to offering tips, programs and solutions to help you use less so you can save more on your utility expenses.
Changing your habits can help you reduce your consumption and save money. Why not start by trying one new energy and/or water saving tip each week?
Learn More
Take advantage of our free on-site assessments with JEA energy efficiency and irrigation professionals, who will provide you with cost-effective tips to help reduce your energy and water consumption.
Schedule Your Free Assessment
JEA offers free Water Conservation Kits to our water customers. These kits can help reduce your water usage and help you save up to $75 a year on your water bill.
Order Your Kit Today
JEA offers a variety of rebates to help you save money and live a more efficient lifestyle.
Rebates for Residential CustomersRebates for Business Customers
We understand that sometimes you're faced with unexpected expenses and could use more time or some assistance to pay your bill. JEA offers bill pay solutions and utility payment assistance for families and individuals dealing with short-term financial challenges.
Explore JEA Billing & Payment Options
Along with JEA's flexible billing and payment solutions, our team can connect you to community agencies that can help you in a variety of ways, including food, financial assistance, employment, housing and/or medical assistance.
Get Assistance
JEA’s rates are designed to align revenue with the cost of providing reliable services and to support continued investments in infrastructure to support a growing community for generations to come.
