Community Resources


We're here to help.  

We understand that sometimes life can bring financial hardship. If you're struggling to pay your utility bill, JEA would like to help connect you with community resources that may be able to help. These resources may provide food, financial assistance, employment, housing and/or medical assistance. 

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Closed Title:ElderSource Aging & Disability Helpline
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Provides resources for 60+ years old, adults with disabilities and caregivers 

Call (904) 391-6699 or (888) 242-4464
Visit the ElderSource website
Dial 7-1-1 for Florida Relay Services
Open Monday through Friday, 8 a.m. – 5 p.m. Leave a message for a callback within 24 hours.

ElderSource Flyer

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Closed Title:United Way of Northeast Florida 2-1-1
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Call 211 or (904) 632-0600
Visit the United Way of Northeast Florida website

When you contact United Way of Northeast Florida, you will be provided with options:

  • Press 2 for the Suicide Hotline
  • Press 3 for the Veteran Care Coordinator
  • Press 5 to make a free Tax Filing Appointment
  • Press 6 for all other calls

Enter your 5-digit ZIP code

Next, you may be asked questions such as:

  • What is your name, date of birth, phone number, last 4 of social security number?
  • Are you a Veteran, Disabled, Employed?
  • How far past due are you and what is the amount of the current bill? Did you get a shutoff notice?
  • What is the reason you need assistance? Is there a financial hardship?

Finally, based on the answers to these questions, the specialist will offer several resources for you to contact.

Quick FAQs

  • The United Way of Northeast Florida 211 does not provide direct financial assistance.
  • Depending on your situation, 211 does provide a few community resources for callers.
  • To qualify, understand that agencies require appointments, proof of income eligibility, additional documents, and a copy of the current utility bill.
  • There may be a wait. You can choose to call back or text "Hello" to 211904 to enter a live chat with a specialist who follows the same script.
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Closed Title:Low Income Home Energy Assistance Program (LIHEAP)
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The Low Income Home Energy Assistance Program (LIHEAP), administered by Northeast Florida Community Action Agency, helps keep families safe and healthy through initiatives that assist families with energy costs. LIHEAP provides federally funded assistance in managing costs associated with:

  • Home energy bills
  • Energy crises
  • Weatherization and energy-related minor home repairs

LIHEAP can help you through programs that reduce the risk of health and safety problems that arise from unsafe heating and cooling practices.

Call (904) 362-8052
Visit Northeast Florida Community Action Agency website

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Closed Title:Emergency Home Energy Assistance for the Elderly Program (EHEAP)
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The Emergency Home Energy Assistance for the Elderly Program (EHEAP) assists low-income households with at least one person age 60 and older that are experiencing a home energy emergency. This is based on eligibility. 

Call (904) 630-2489
Visit the City of Jacksonville's website for eligibility requirements

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Closed Title:City of Jacksonville (COJ) Resources
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  • The City of Jacksonville (COJ) (904) 630-2489. Information Helpline open Monday through Thursday, 8 a.m. – 5 p.m.; Friday, 8 a.m. – 7 p.m.; and Saturday, 8 a.m. – 12 p.m.
  • COJ Emergency Financial Assistance Program (EAP)
    Appointment Line (904) 255-2469
    Open Monday through Friday, 9:30 a.m. until appointments filled
  • COJ Emergency Home Energy Assistance Program for the Elderly (EHEAP). Based on eligibility, provides energy assistance (electric) for 60+ years old. 
    (904) 630-2489
  • COJ Military Affairs and Veteran Services (MAV)
    (904) 255-5550
    Open Monday through Friday, 8 a.m. – 5 p.m.
    Walk-ins welcome: 117 West Duval Street, Suite 175, Jacksonville
  • COJ Housing Services. This service offers several programs available to income-eligible, owner-occupied, single-family (one to four units) homeowners. To be pre-screened for eligibility, dial: (904) 255-8200 (main) or (904) 255-8229 (direct).


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Closed Title:Feeding Northeast Florida
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Feeding NE Florida Flyer

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Closed Title:Lutheran Social Services Career and Financial Coaching
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To learn more about Career and Financial Coaching offered through Steps2Success, call (904) 448-5995 or email

Visit their website to learn more. 

LSS Flyer

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