JEA Enhancing Support for Customers During Federal Shutdown

2025-11-05

Jacksonville, FL (Nov. 5, 2025) -  As the federal shutdown continues, JEA is enhancing its support for customers who need additional time to pay their utility bills. 

“We know many Jacksonville families are facing financial hardship, and JEA is working to help ease the burden for our customers in need,” said Managing Director and CEO Vickie Cavey.  

JEA will be implementing the following changes: 

• Easing criteria for customers to qualify for short-term payment extensions and payment arrangements. This will allow more customers to either take more time to pay or arrange to pay their balance over a series of monthly installments.  
• JEA will not apply any late fees starting Nov. 6 until further notice. 

JEA is monitoring and assessing this ongoing issue and impacts on customers. The utility will continue to assist customers in need through payment solutions and collaboration with nonprofit community partners and agencies. Customers may request assistance through jea.com/assistance or 904-665-6000. 

For those who would like to help others, they may contribute to JEA’s Neighbor to Neighbor Fund or directly help a customer through our Guest Pay program. 

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About JEA
JEA is a municipal utility providing safe, reliable and affordable services to more than one million residents across four Northeast Florida counties. JEA is not owned by investors and does not earn a profit. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA’s 2,200-plus workforce is dedicated to meeting customer needs, both today and for generations to come, while protecting our precious natural resources and supporting our region’s growth and economic development. Learn more at jea.com.

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