Give Back With JEA's Neighbor to Neighbor Fund


Founded in 1987, JEA’s Neighbor to Neighbor Fund is a way for customers and employees to provide temporary assistance to customers unable to pay their utility bill during a financial crisis. The Neighbor to Neighbor Fund helps elderly, disabled, and those less fortunate keep the lights on and water running.

Contribute With Your Monthly JEA Bill

Make a monthly donation commitment today and help light it forward.

  • Every dollar counts. In 2018, 538 families were able to maintain utility services as a result of Neighbor to Neighbor. 
  • Each customer contribution goes directly to people in need. No expenses are deducted by JEA or the United Way.
  • Every donation is tax-deductible.

Sign In to Donate

If you don't have a account, register for one now. You can also sign up for Neighbor to Neighbor by calling (904) 665-6000.

Recognizing Local Agencies: JEA's Light It Forward Award

Local agencies provided more than $3.1 million in utility bill assistance to JEA customers in need in 2018. To recognize the people behind the scenes who make this happen every year, JEA created the Light it Forward Award. It honors employees who go above and beyond to help low-income customers seeking utility bill assistance.

2019 Light It Forward Award Winners

Barbara Jones, Family Support Services of North Florida

Barbara Jones, Family Preservation Supervisor, Family Support Services of North Florida
Barbara is recognized as a woman who has her finger on the pulse of the community, actively volunteering her time to lend a helping hand whenever it's needed. In fact, keeping the lights on both figuratively and literally is exactly what she did for one of her clients. She helped her client work with JEA to get her power back on and put food on the table. She also helped guide her to programs to get her GED and encouraged her to take parenting classes to become a better mother to her seven children (four biological and three adopted). 

Ronald Howell, Northeast Florida Community Action Agency

Ronald Howell, Program Coordinator, Northeast Florida Community Action Agency 
Ron goes far and above the call of duty to empower families to become self-sufficient. In addition to his first 20 years in the military, he has gone on to provide 18 years with NFCAA, of which he has spent the past 16 years – including every Saturday during tax season – preparing tax returns for low-income individuals at no cost. Since 2003, he has tirelessly volunteered with United Way’s RealSense program, a role in which he has served as a volunteer tax preparer, tax site manager and financial educator.

Paulette Fulton, City of Jacksonville Senior Services Division

Paulette Fulton, Clerical Support Aide II, City of Jacksonville Senior Services Division 
Paulette is a part-time employee with a full-time commitment. She often extends her day to ensure elder customers receive the upmost respect when applying for assistance. She never gives up on a client and at times works in tandem with the City of Jacksonville’s Social Services Department to ensure seniors receive services and education about every possible community resource.

Learn About Previous Award Winners

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Audrey Green, Lutheran Social Services of Northeast Florida

Audrey Green, HIV Housing Coordinator, Lutheran Social Services of Northeast Florida

Audrey has been the HIV housing coordinator at LSS for more than 16 years. She is the calming voice on the other end of the phone, the mother figure to those who need direction, the counselor to those who need a shoulder to cry on.
Meet Audrey Green

Lili High, Catholic Charities

Lili High, Director of Emergency Assistance, Catholic Charities 

Lili works tirelessly to ensure that anyone in need receives vital services to keep families together and safe in their homes, including utility, rent and mortgage assistance. Her humble and compassionate service to clients and their families is exemplary. 
Meet Lili Hugh

Angie McKenzie, City of Jacksonville

Angie McKenzie, Senior Services Manager, City of Jacksonville 

Angie McKenzie has worked at the COJ for the past 20 years and possesses an enormous dedication to the City, JEA and their staff, and most importantly the seniors who benefit from the service delivered by the department she oversees.  
Meet Angie McKenzie

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Phyllis Kennebrew, ElderSource

Phyllis Kennebrew, ElderSource

EldersSource is a nonprofit that helps the aging and disabled in a crisis. Phyllis was nominated for this award by her supervisor because of her compassion and hard work.
Watch Phyllis in action

Alice Davis, Northeast Florida AIDS Network

Alice Davis, Northeast Florida AIDS Network

Northeast Florida AIDS Network’s mission is to care and advocate for individuals living with HIV/AIDS and their families. 
Watch Alice in action

Cynthia Robinson, City of Jacksonville

Cynthia Robinson, Clerical Support, City of Jacksonville

The City of Jacksonville Senior Services Department administers the Emergency Home Energy Assistance Program for seniors 60 years and older.  
Watch Cynthia in action

2017 Finalists

  • Alexis Chatman, City of Jacksonville
  • Paulette Fulton, City of Jacksonville
  • Michelle Griffin, Children’s Home Society
  • Lili High, Catholic Charities
  • Linda Johnson, Northeast Florida Community Action Agency
  • Jessica Kloke, North Florida AIDS Network
  • Kathy Maloney, Beaches Emergency Assistance Ministry