Stop Your Utility Service Online

To stop your service, you will need to give us at least three days' notice. Turn-off service is available Monday through Friday, not including holidays.

  • If you made a deposit, we'll apply it to your final bill.
  • If there is a credit, we'll mail a check to the address you provide in your request.

Request to Turn Off Utility Services

No Paper Towels or Wipes in the Toilet

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Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.

Learn what you can and cannot flush