- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
Pay Your Bill Online
Paying your JEA bill online is quick, easy, and frees you from the hassle of writing a check. You can even schedule a payment for a day when you plan to have extra funds in your account - like your next pay day.
If you don’t have an online account, you can register for one now - it's fast and free! If you're already logged in, you can access Online Bill Payment just below your balance on your Account Dashboard.
Using Your Bank Account
Avoid extra credit card processing fees when you pay directly from your bank account.* You will need your bank's routing number and your account number, which can be found along the bottom of a check. If you choose to pay online with your bank account, step-by-step instructions will walk you through the process of submitting your account information. You have the option to store your account and routing numbers securely in your account for easy payment each month, or, if you do not wish to store these numbers, simply enter the information each time you pay.
Remember, paying online with your bank account means no extra fees!
Using Your Debit or Credit Card
JEA also accepts major credit and debit cards through our third-party vendor KUBRA®. KUBRA charges a non-refundable convenience fee of:
- $2.20 for payments up to $500
- $4.40 for payments $500.01 to $1,000
- $9.95 for payments $1,000.01 to $10,000
Why Am I Charged a Convenience Fee?
Card payment vendors charge a convenience fee for processing card transactions. This convenience fee is actually a processing fee and goes directly to the payment vendor—in JEA’s case, the vendor is KUBRA.
To help keep the convenience fee as low as possible for our customers, JEA requested proposals from and evaluated many vendors. We chose KUBRA, in part, because their convenience fees were the most competitive among the payment vendors who submitted proposals.
Will JEA Absorb the Convenience Fee?
JEA must pass the cost of the convenience fee only to customers using that service. As a not-for-profit, community-owned utility, we do this so as not to burden customers with paying for a service they don’t use. For instance, if 20% of our customers paid by debit or credit card, it would cost JEA approximately $4 million per year. This could increase costs to all customers, including those who do not use debit or credit cards to pay their utility bill.
If you're not one for AutoPay, scheduled payments may be just for you! Scheduling payments still requires you to manually set up your payment with your online account each month, but it saves you the hassle of late fees and gives you the peace of mind knowing your bill will be paid on time. You can pre-schedule a payment up to 30 days in advance when paying with a bank account.
- Click on Pay by Bank Account (Manage Bank Accounts if you haven't already saved a bank account).
- Indicate the amount you would like to pay.
- Indicate the account with which you would like to pay.
- Select a future payment date.
It's that simple! We’ll send you an email to confirm your scheduled payment and another when your payment is processed. Scheduled payments may take up to one business day to process after the scheduled date. Your balance will not reflect the payment until the first business day after the scheduled payment date. If you need to cancel your scheduled payment, you can do so before 11 a.m. on the day of your scheduled payment.
*All checking accounts are able to make ACH (Automated Clearing House) Payments, however, you should check with your financial institution for ACH availability for other types of bank accounts.
Higher Than Normal Bill?
Understanding what can cause a high bill is the first step to diagnosing it. Let us help you.