Requesting an Extension


We understand that sometimes you’re faced with unexpected expenses and could use more time or assistance to pay your bill. 

Payment Extensions

If you could use a little more time to pay your bill, you can apply for a Payment Extensions online here on Our self-service system will let you know if you qualify and give you a new due date.

Apply for a Payment Extension

If you don’t have an online account, you can register for a account now - it's fast and free!

Payment Arrangements

JEA offers a Payment Arrangement option to assist customers who need more than just a few more days to pay their utility bill. This option allows qualifying customers to pay their balance over a series of monthly installments. The installment amount and ongoing usage are combined into each monthly bill.

Contact us to see if you qualify for a Payment Arrangement

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Closed Title:Qualifying for Payment Extensions and Arrangements
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JEA considers several factors before granting a Payment Extensions and Arrangements. These include:

  • Customer's payment history
  • Length of time as a JEA Customer
  • Past-due amount
  • Any active Payment Plan and/or Payment Arrangements
  • Age of past-due amount
  • Timeliness of prior payments
  • JEA Credit Score
  • Bankruptcy status
  • Evidence of tampering
  • Evidence of fraud

Trouble Paying Your Bill

In some cases an extension or arrangement may not offer the financial relief needed to our customers. If you are facing a financial dilemma,you can also request assistance through additional resources in our community.

Get Assistance

No Paper Towels or Wipes in the Toilet

Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.

Learn what you can and cannot flush