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Request an Extension

We understand that sometimes you’re faced with unexpected expenses and you could use a little more time to pay your bill. You can apply for an extension online here on Our self-serve system will let you know if you qualify and give you a new due date.

Request an Extension 

  • If you don’t have an online account, you can  register for a account now - it's fast and free!
  • If you need more than just a few days, please call us at (904) 665-6000 to discuss other options.

You can also request assistance through United Way 2-1-1. Please note that you can only receive assistance once every 13 months and you must apply to be considered for the program.