Request an Extension

We understand that sometimes you’re faced with unexpected expenses and could use more time or assistance to pay your bill. 

Payment Extensions

If you could use a little more time to pay your bill, you can apply for a Payment Extensions online here on Our self-service system will let you know if you qualify and give you a new due date.

Learn About Payment Extensions

If you don’t have an online account, you can register for a account now - it's fast and free!

Payment Arrangements

JEA also offers a Payment Arrangement option to customers to pay their balance over a series of monthly installments.

Learn About Payment Arrangements

You can also request assistance through United Way 2-1-1.

Higher Than Normal Bill?

Understanding what can cause a high bill is the first step to diagnosing it. Let us help you.

Understand Your Bill