Facility Tours

JEA offers free tours, designed to educate our customers about how our various plants operate. To request a JEA facility tour, please complete and submit the form below. Please note: there is a 5 person minimum in order to conduct a JEA facility tour. 

* While we try to accommodate all tour groups to our operating facilities, please understand the facilities have limited access.

JEA's Springfield Water Lab

Available Tours

Solar Farms

See 2024 Solar Tour schedule below:

Tour Date      Confirmed By Location
5/10/2024          4/26/2024 Simmons Rd Solar, Fixed Tilt
9/6/2024 8/23/2024 Old Plant Rd Solar, Single Axis Tracking
9/20/2024 9/6/2024 Blair Rd Solar, Single Axis Tracking
10/4/2024 9/20/2024 SunPort Solar, Single Axis Tracking + Battery Storage
10/18/2024 10/4/2024 JAX Solar, Fixed Tilt
11/1/2024 10/18/2024 NW JAX Solar, Single Axis Tracking
11/15/2024 11/1/2024 Simmons Rd Solar, Fixed Tilt


Water or Wastewater Facilities

  • Buckman Wastewater Plant
    Talleyrand Avenue
  • Mandarin Wastewater Plant
    Hartley Road near San Jose Boulevard and I-295
  • Arlington East Wastewater Plant
    I-295 and Monument Road
  • Main Street Lab and Water Plant: Attendees can see both a working water plant and our environmental lab.
    First Street and Main Street
  • Ridenour Water Plant: Water plant and central water/sewer control center.
    Kernan Boulevard, north of Atlantic Boulevard

Tour Request Information

If other, please indicate exact number of attendees in group:

* Note: Weekends and holidays are unavailable for tours. Refer to Solar Farm Schedule for available dates for those locations. Please do not choose a date any sooner than two weeks out from the date of this form being completed:

* Note: Average Tour Length - 1.5 Hours

* Note: If Elementary Students and/or Middle School Students age group is checked, default facility to Main Street Lab only.


Program Guidelines

Eligibility Requirements
The JEA Ambassador Program will consider projects submitted by any organization, school, group, agency, church, homeowners association, etc., which have been received a minimum of 2 weeks prior to the date of the event (Exceptions can be made at the discretion of the Senior Leadership Team, such as the Director, Manager, Coordinator or Advisory Committee). The event or activity must allow for Ambassadors to engage, educate or provide information to JEA customers or potential customers and must take place within JEA service territory or a location where JEA customers will be or could potentially attend. Certain events or activities must have a minimum number of attendees, in order for it to be worthwhile for JEA team members, who are taking time away from normal work responsibilities (i.e., Facility Tours must have a minimum of 5 attendees)

The JEA Employee Ambassador Program is overseen by an employee Ambassador advisory committee that selects community volunteer activities. JEA considers participating in projects which are driven by the needs of the community and are collaborative projects between nonprofit organizations in the JEA service area and accessible/open to the public. Project suggestions submitted by team members will also be reviewed by the advisory committee.

The JEA Employee Ambassador Program does not provide support to events or activities that are outside of the JEA service area; events or activities that could be viewed as JEA support of a political party or candidate; events or activities that are deemed unsafe or offensive by the Ambassador Advisory Committee and could possible put JEA team members or others in harm’s way; any organization that discriminates on the basis of race, color, sex, religion, national origin, age, disability or veteran status; any organization that conducts itself in an unethical, illegal or immoral manner.

JEA reserves the right to turn down any requests that the JEA Employee Ambassador Advisory Committee feels does not agree with the Mission, Values and Goals of JEA.

The purpose of these guidelines is to provide overall guidance and direction to prospective companies interested in having JEA Ambassadors engaged in mutually-agreed upon Ambassador activities. These guidelines are intended for guidance only, and do not constitute, either implicitly or explicitly, a binding contractual or personnel agreement. JEA reserves the exclusive right to change any of these policies at any time and to expect adherence to the changed policy. Changes to or exceptions from these policies may only be granted by the Ambassador Program Manager or an authorized JEA representative, and must be obtained in advance and in writing. Areas not specifically covered by these policies shall be determined by the Volunteer Program Manager.

Cancellation Policy
JEA is committed to serving our customers and the community and will do our best to fulfill scheduled activities. However, it may be necessary to postpone or cancel said activities due to circumstances beyond the Company’s control. JEA reserves the right to cancel events including but not limited to Ambassador activities, Ambassador events, facility tours, workshops and seminars due to work related demands, inclement weather, natural disaster, fire, destruction, war, governmental order, quarantine and administrative evacuation (i.e., bomb threats), safety concerns or other forces or events outside of the Company’s control.

Ambassador Safety and Work Environment
Safety is the number one priority for JEA and their team members who engage with Ambassador activities. An appropriate activity and event location shall be established prior to the enrollment of any Ambassador. This event location shall contain necessary facilities, equipment, and space to enable the Ambassadors to effectively and comfortably perform their duties. JEA reserves the right to decline any Ambassador activities that they deem as a risk to team members, including the ability to request JEA’s Safety Department, if applicable, to inspect and make recommendations for the worksite in order for JEA team members to volunteer.

Application Process
Request forms will be received and initially reviewed by the Community Engagement Coordinator. If they meet the basic criteria, they will then be forwarded to the JEA Employee Ambassador Advisory Committee for further review. All applicants will be notified of the acceptance/declination of their request within 2 - 4 days of being reviewed.


* used for notes and required fields

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