- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
Add New Utility Services Online
As an existing JEA customer, you can start service at a new address any day of the week, except Sundays and on holidays, and you can schedule your desired start date up to 30 days in advance*.
This can be convenient during a move, if you own or rent more than one property, or if you want to turn on services at an existing address.
Next-day service may not be available for new homes because of installation or inspection requirements.
If you are not already a JEA customer, please use our New Customer Online Application.
*Utility service is provided to you on a credit arrangement. You are billed for water, sewer and/or electricity after you have used it. As a result, credit must be established by every applicant before service can start.
No Paper Towels or Wipes in the Toilet
Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.