- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
Enroll in JEA eBill
Save time, reduce your carbon footprint, and limit your risk of identity theft by receiving electronic bill notifications and making payments securely online. With JEA eBill you'll receive an email notification each month when your bill is ready to be viewed.
The Amazing $500 eBill Giveaway
JEA customers who enroll in eBill September 16, 2020 through October 31, 2020 will be automatically entered into a drawing for a chance to win a $500 gift card! JEA will select five winners to receive one gift card per winner.*
If you don’t have an online account yet, register for a jea.com account now.
- Sign into your jea.com account and click Update Account. Look for Billing Preference under Account Preferences.
- Select “Enroll in eBill,” then click Save.
- Your next JEA bill will arrive by email at about the same time you would normally expect to receive your bill in the mail. You will no longer receive a paper bill.
*Promotion ends 10/31/20 at 11:59 p.m. EDT. No purchase necessary. Open to JEA customers with accounts in good standing and valid account number. See bottom of page for complete Official Rules.
Receive Your Bill by Text, Too!
If email isn't enough, you can also sign up for text alerts when your bill is ready! Visit our Alerts Center and to sign up to receive alerts by text or email when your bill is ready, when your bill due date is a few days away, and much more.
Continue Making Payments Using Your Preferred Method
Once you've enrolled in JEA eBill, your monthly bill will be sent to the email address associated with your account. Choose to make your payment online, by phone, by mail, at a neighborhood payment center, or at the JEA Office Downtown.
Advantages of eBill
- Secure - Unlike regular mail, which can be lost or stolen, JEA eBill notifications are delivered directly to your email inbox.
- Stay Organized - It can be tedious tracking paper statements. JEA’s eBilling system allows 24 months of previous statements to be viewed online at any time. No need for excess papers on your desk or kitchen table.
- Environmentally Friendly - eBill subscribers help us conserve trees, as well as the water and energy needed to manufacture paper.
PROMOTION TERMS & CONDITIONS
These Official Rules apply to the JEA Amazing $500 eBill Giveaway Promotion ("Promotion") being conducted by JEA. This Promotion begins Wednesday, September 16, 2020, at 12:00 PM (EDT) and ends on Saturday, October 31, 2020 at 11:59 PM (EDT) (the "Promotion Period"). THIS PROMOTION IS VOID WHERE PROHIBITED BY LAW OR REGULATORY ORDER BY THE FLORIDA PUBLIC SERVICE COMMISSION. RECEIPT OF THESE OFFICIAL RULES DOES NOT CONSTITUTE ENTRY INTO THE PROMOTION. ENROLLMENT IN JEA’S EBILL PROGRAM DOES NOT GUARANTEE YOUR CHANCE OF WINNING.
ELIGIBILITY: NO PURCHASE OR PAYMENT IS NECESSARY FOR REGISTERING, ENTERING, OR WINNING A PRIZE IN THIS PROMOTION. THIS PROMOTION IS OFFERED ONLY TO JEA CUSTOMERS WHOSE ACCOUNTS ARE IN GOOD STANDING, HAVE A VALID JEA ACCOUNT NUMBER, AND WHO ENROLL IN EBILL OR ENTER THE PROMOTION WITHIN THE PROMOTIONAL PERIOD.
“Participant(s)”: This Promotion is open only to legal residents of the United States (excluding Puerto Rico, Guam and the U.S. Virgin Islands), who are 18 years or older at the time of entry, and who have entered into the Promotion by being enrolled in JEA’s eBill program on JEA’s website, www.jea.com, by phone, or in person at our walk-in Customer Care Center located at 21 West Church Street, Jacksonville, FL 32202, or by entering without enrollment by providing account holder name and matching valid JEA account number. Employees of JEA (permanent or temporary), its respective subsidiaries, affiliates, reward or Prize suppliers, and advertising and promotion agencies, including Administrator, and their immediate families (spouse, parents, children and siblings and their respective spouses) and individuals living in the same households of such employees are ineligible to participate.
PRIZES: “Prize(s)”: A total of FIVE (5) Prizes will be awarded to FIVE (5) Participants who have validly enrolled in the JEA eBill program or otherwise entered during the Promotion Period as stated in these Official Rules. Each winner will receive a $500 stored-value gift card.
HOW TO RECEIVE A PRIZE: Winning Participants will be chosen at random. After selecting winning entries, JEA will contact the Participants using the information provided by the Participant in his/her Promotion entry. JEA will contact Participants via phone and email. All awards will be under the direction of JEA’s Administrative Staff. Entries are declared made by the authorized JEA account holder at the time of entry submission. A Participant claiming a potentially winning entry may be required to provide JEA with proof that the Participant is the authorized JEA account holder for the address associated with the potentially winning entry.
AVAILABILITY OF PRIZES: Promotion odds are based on the total number of qualified entries received. Only the above-referenced Prizes will be awarded in this Promotion.
NOTIFICATION OF WINNING PARTICIPANTS: Each winning Promotion Participant must claim their prize in person from JEA’s Customer Center located at 21 West Church Street, Jacksonville, Florida 32202 unless stated otherwise (operating hours: weekdays, 8 a.m. to 5 p.m.). Each winning Participant may be required to verify ownership of a winning entry through presentment of JEA’s notification of winning entry and valid photo identification. The Prize will be forfeited if the recipient is in non-compliance with these Official Rules or if the selected potential recipient cannot be contacted, provides incorrect email or mailing address, is ineligible, fails to claim the Prize by November 30, 2020, or if the Prize notification is returned as undeliverable. The winning participant will be contacted three (3) times, at least once via phone and once via email (if on file) to claim their prize. In the event a winning Participant does not respond within seven (7) calendar days of the initial contact attempt, JEA will choose another winning entry from the pool of validly submitted entries received before 11:59 PM (EDT) on October 31, 2020. Acceptance of a Prize constitutes permission for JEA to use winning Participant’s name, voice, likeness, along with his or her address (city and state); and the right to use and publish their entries, proper name, and any statements made or attributed to such winner (collectively, the “Attributes”) in any and all media, unless prohibited by law. This includes, but is not limited to, media now known or hereafter devised, without notice, review or approval, in perpetuity and throughout the universe for advertising and promotional purposes in connection with this Promotion without further compensation, and releases JEA from all claims arising out of the use of such Attributes.
ADDITIONAL TERMS AND CONDITIONS: By entering this Promotion, Participants agree to be bound by these Official Rules. If any non-compliance with the Official Rules or failure to respond and execute and return the appropriate forms within the applicable time period noted in these Official Rules, it will result in forfeiture of the Prize and an alternate winner will be randomly selected from all eligible entries received. In accepting the Prize from JEA, winning Participants shall release JEA, and its officers, directors, and employees from any injuries, damages or losses of any kind including death that may arise out of the participation in this Promotion or out of the acceptance, use, misuse or possession of the Prize. The odds of winning depend upon the total number of actual eligible entries received.