- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
Account Name Changes
If you’ve recently married, divorced or had your name changed for another reason via a legal court order, it's easy to update your JEA account. Simply, provide us with your government-issued identification along with any of the following documents which show your legally changed name, Social Security Card, Marriage License, or Divorce Decree.
You can Fax the information to (904) 665-7990 or come to our Downtown Service Center Monday – Friday 7:30 a.m. to 5:30 p.m.
Account Holder's Name
Unless you are moving into a home where someone else is paying your water, electric or gas bill, (for example, an apartment where "utilities are included"), you need to apply for these services. You can apply on the phone, online, or in person. Applying for utility services is applying for credit. Like other creditors, utility companies ask for information like your Social Security number so they can check your credit worthiness and report your utility payment history. And because your utility payment history becomes part of your overall credit history, it can affect whether you can get other types of credit.
JEA adheres to the Fair Credit Reporting Act (2003) and the Fair and Accurate Credit Transactions Act (2009), which requires a customer's legal name to report utility credit properly.