(904) 665-6000 or
Monday - Friday, 7 a.m. - 6 p.m.
Monday - Friday, 8 a.m. - 6 p.m.
Public Record Requests
JEA provides access to public records and places a variety of documents online for public viewing.
Submit a Public Record Request
Find out about electrical outages, boil water advisories and water incidents in our service territory.
Help us keep your neighborhood safe. Report streetlights that are not working in less than a minute.
Visit JEA Downtown
Customer Solutions Center
225 N. Pearl St., Jacksonville, FL 32202
Monday - Friday, 8 a.m. - 5 p.m.
Closed on weekends and major holidays
Parking: JEA will provide vouchers for guest parking at the Duval County Courthouse Garage, 151 Clay Street.
Need an Appointment? If you need to make an appointment to speak with a JEA Customer Advisor, please use our QLess system to reserve a time during regular business hours. Reserve a Time
Need to Pay Your Bill? Our self-service kiosks will accept cash, checks, debit and credit cards and mobile wallets (Apple Pay and Google Pay).
Florida Relay is a service provided to residents in the State of Florida who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Disabled that connects them to standard (voice) telephone users. Through the use of highly trained Operators, calls can be made 24/7, 365 days a year, allowing our Florida residents who are in need of Relay services to connect and communicate with anyone at any time.
In the event you experience property damage caused by JEA’s operations or vehicles, please contact Tiaunna (Tia) Farmer, JEA Risk Management Claims Associate, to report your claim. She may be reached at (904) 776-7352 or email@example.com. It is JEA’s policy to respond to customers' claims promptly and fairly. We evaluate each claim case by case, based on the information you provided and our investigation, which may involve the review of records, interview of employees or witnesses, and a technical evaluation.
Empowering Our Community
At JEA, community and service go hand in hand. Our employees volunteer their time and serve in several organizations throughout Jacksonville.
Commercial Forms and Policies
Helpful forms and policies for commercial customers
Residential Account Policies and Forms
Check out some helpful forms and policies for residential customers.