Email Us

Customer Care 


(904) 665-6000 or (800) 683-5542
Monday - Friday, 7 a.m. - 6 p.m.


(904) 665-6250
Monday - Friday, 8 a.m. - 6 p.m.

Email Commercial Services 

Public Record Requests

JEA provides access to public records and places a variety of documents online for public viewing.

Submit a Public Record Request

Utility Outages

Find out about electrical outages, boil water advisories and water incidents in our service territory.

Streetlight Outages

Help us keep your neighborhood safe. Report streetlights that are not working in less than a minute.

Report a Streetlight Outage 

Visit JEA Downtown

Customer Solutions Center

225 N. Pearl St., Jacksonville, FL 32202
Monday - Friday, 8 a.m. - 5 p.m.
Closed on weekends and major holidays

Parking: JEA will provide vouchers for guest parking at the Duval County Courthouse Garage, 151 Clay Street.

Need an Appointment? If you need to make an appointment to speak with a JEA Customer Advisor, please use our QLess system to reserve a time during regular business hours. Reserve a Time

Need to Pay Your Bill? Our self-service kiosks will accept cash, checks, debit and credit cards and mobile wallets (Apple Pay and Google Pay).

Florida Relay

Florida Relay is a service provided to residents in the State of Florida who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Disabled that connects them to standard (voice) telephone users. Through the use of highly trained Operators, calls can be made 24/7, 365 days a year, allowing our Florida residents who are in need of Relay services to connect and communicate with anyone at any time.

Florida Relay Services 


In the event you experience property damage caused by JEA’s operations or vehicles, please contact Tiaunna (Tia) Farmer, JEA Risk Management Claims Associate, to report your claim. She may be reached at (904) 776-7352 or It is JEA’s policy to respond to customers' claims promptly and fairly. We evaluate each claim case by case, based on the information you provided and our investigation, which may involve the review of records, interview of employees or witnesses, and a technical evaluation.

View Our Claims Policy 

Empowering Our Community

At JEA, community and service go hand in hand. Our employees volunteer their time and serve in several organizations throughout Jacksonville.

Learn how JEA is engaging with our community