Dr. Charles E. Moreland to Join JEA as Chief Customer Experience Officer

2024-11-22

JACKSONVILLE -- Dr. Charles E. Moreland will succeed Sheila Pressley as JEA’s chief customer experience officer effective Dec. 2. Pressley will retire in January after 21 years serving JEA and our customers.

“I am looking forward to having Charles join JEA’s leadership team. As a lifelong resident and public servant in Jacksonville, he will be a strong champion for our customers and continue our customer-first approach,” JEA CEO and Managing Director Vickie Cavey said. “I’m grateful for Sheila Pressley’s years of service to JEA and wish her all the best in her retirement. Her exceptional leadership, commitment to excellence and passion for delivering outstanding customer experiences has been instrumental to our success. Dr. Moreland will work closely with Sheila to ensure a seamless handover of responsibilities.”

Dr. Moreland has devoted his 30-plus year career to public service, serving the Jacksonville Fire and Rescue Department and City of Jacksonville. Under Mayors Peyton, Brown, and Curry, Dr. Moreland was promoted through the ranks to director/fire chief. For the city, he served as the director of community and international affairs and as the deputy chief administrative officer, where more than 2,000 employees served under his leadership.

Dr. Moreland earned a bachelor’s degree in business administration from Edward Waters, a bachelor’s in emergency management from Barry University, and a master’s in public administration and a doctorate in education from Nova Southeastern University. He also is a 2008 alumnus of Leadership Jacksonville.

About JEA

JEA is a municipal utility providing safe, reliable and affordable services to more than one million residents across four Northeast Florida counties. JEA is not owned by investors and does not earn a profit. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA’s 2,200-plus workforce is dedicated to meeting customer needs, both today and for generations to come, while protecting our precious natural resources and supporting our region’s growth and economic development. Learn more at jea.com.

Media Contact

Karen McAllister
Media@jea.com | 904-665-5500

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• customer