JEA Continues to Monitor Tropical Storm Isaias, Position Resources for Response to Possible Outages


Jacksonville, FL – Though weather forecasts show Tropical Storm Isaias slightly weakened as it approaches the Florida coast, JEA’s Senior Leadership and Emergency Operations Center (EOC) continue to monitor the storm, position field crews and troubleshooters on standby and stage resources for rapid response to outages and other possible storm-related impacts to our area. Currently, all areas of the organization are prepared to respond to utility service outages should they occur, no matter how the storm’s forecast track may change.
As JEA anticipates portions of its service territory, especially coastal communities, may experience scattered outages, it’s important to know the process for reporting and tracking outages. To report outages, visit or call (904) 665-6000. Customers may also use a mobile device to text their outage report. Text “REG” to MyJEA (69532) to register for the service using the mobile phone number associated with the JEA account. Then text “OUT” to 69532 to report outages as they occur.

JEA crews will continue to employ COVID-19 safety measures when working in the field, including wearing masks, social distancing and limiting numbers of workers in spaces. Customers may experience slightly longer-than-normal restoration times as JEA crews apply this extra layer of safety to their work.

Customers should visit and JEA’s Facebook and Twitter pages for the latest updates on Tropical Storm Isaias.

About JEA
JEA is a not-for-profit, community-owned utility located in Jacksonville, Florida, proudly serving an estimated 478,000 electric, 357,000 water, 279,000 sewer customers and 15,000 reclaimed water customers. JEA is not owned by investors. It was created by the City of Jacksonville to serve those who live in Jacksonville and in the surrounding communities. The sole purpose of JEA’s business is to ensure the electric, water and sewer demands of its customers are met, both today and for generations to come with the goal to provide reliable services at the best value to our customers while ensuring our areas’ precious natural resources are protected.



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