- My Account
- Service Charges
- Deposit and Connection Fees
- Name Changes and Account Transfers
- Service Reconnection
- Claim Resolution
- JEA Credit Score
- Social Security Numbers
- Reclaimed Water Inspection Fee
- Medical Alerts
- MyWay Terms and Conditions
- Collections, Disconnections, and Unauthorized Utility Use
- Add, Move, or Stop Service
- Residential Account Policies and Forms
Service Reconnection Policy
In order to have service reinstated, you must pay the total bill in full, in addition to any increase in your security deposit. A service reconnection fee of $14 for each service will be added to the next bill. If the service was disconnected at the pole, a service reconnection fee of $25 will be added to the next bill.
A pole reconnection can take up to 24-48 hours for restoration. For same day reconnection, you must make your payment prior to 6 p.m., for payments received after 6 p.m. service will not be reconnected until the following business day. If your service was disconnected at the pole it will take up to 24 hours for services to be reconnected.
- Payment is required in US currency. In the event foreign currency is processed, the customer’s account will be adjusted for the currency conversion and any associated fees.
- A payment is considered timely or on time if the total amount of the bill is received and posted to the customer’s account by bill due date.
- A 1.5% late payment charge will be assessed to the past due amount on active accounts (with the exception to balances covered by payment arrangement amounts) four (4) days after most recent bill due date.
- Changes to the bill cycle may be granted to accommodate customers who receive monthly income such as Social Security, AFDC, etc. to correspond with payment due date to avoid unnecessary late payment charges.
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