Terms and Conditions

JEA has a responsibility as a utility to adopt rules and regulations governing its relations with customers as are necessary and which are consistent with the laws of the state of Florida and the rules and regulations of the Florida Public Service Commission.

Utility service is rendered to you on a credit arrangement. You are billed for water, sewer and/or electricity after youhave used it. As a result, credit must be established with every applicant. Commercial services must be started and stopped by the Commercial Services Department at (904) 665-6250.

By selecting I Agree below, you are consenting to allow JEA to check your credit and verify your identity. This allows us to determine if you are eligible to have your deposit waived. If you decline the credit check and identity verification, you must visit the JEA's Downtown Customer Care Center to pay your deposit and complete your start service request.

A connection fee of $10.00 per service will be charged on the initial bill.

Terms and Conditions

You have chosen to decline the credit check. To begin your utility service, please visit JEA's Downtown Customer Care Center. You will be required to pay a deposit. and provide two forms of identification. Specifically, you must bring:

One government issued photo identification:

  • Drivers License
  • Military ID
  • Passport
  • State ID Card
  • Green Card

Plus a second form of identification:

  • Birth Certificate
  • Marriage License / Certifcate
  • Social Security Card
  • Voters Registration

To answer any questions you may have prior to your visit, contact JEA's customer service at (904) 665-6000.

Start New Service

Step 1/5

Credit Information

Add Authorized User(You can add an authorized user later.)

Authorized User

You can do this at a later date (text coming from Simone).

Previous Address

Contact Information

*Minimum of one phone number required

Billing Options

Please note the following:

  • New service activation is available Monday through Friday, excluding weekends and holidays. Please allow at least three days for your service to be activated.
  • Same-day requests cannot be processed online for those who require a deposit. If you require same-day service and it is currently before 2:00pm, please contact our Customer Care Center at (904) 665-6000. 
  • The start date must occur within 30 days of the request. To start new service more than 30 days from the request date, please contact our Customer Care Center at (904) 665–6000.
  • Online requests for next day service must be submitted before 6:00 PM.
  • The connection fees are $10.00 per service type (electric, water/wastewater, irrigation) before 12 PM. After 12 PM, the fee is $25.00 per service type (from 12 PM to 2 PM).
  • Utility services are subject to JEA’s internal credit scoring process for a deposit requirement. Any deposit requirement will be billed to the account and appear on the next bill.