- My Account
- Service Charges
- Deposit and Connection Fees
- Name Changes and Account Transfers
- Service Reconnection
- Claim Resolution
- JEA Credit Score
- Social Security Numbers
- Reclaimed Water Inspection Fee
- Medical Alerts
- MyWay Terms and Conditions
- Add, Move, or Stop Service
- Residential Account Policies and Forms
- Collections, Disconnections, and Unauthorized Utility Use
JEA offers customers two types of credit adjustments. One type of credit adjustment involves leaks or accidental excessive water use. The second type of credit adjustment involves filling a pool after construction or a repair.
Adjustment Requests for Leaks or Accidental Excessive Water Use
To determine if you qualify for an adjustment, complete a request form and submit it to JEA within 90 days of the billing period in question. If you are approved for an adjustment, this will be one of
the two adjustments authorized in any 36-month period on your account.
Fill Out the Residential Customer Form
Adjustment Requests for Filling a Pool
If you are filling a pool for the first time or are planning to repair a pool, you may be eligible for an adjustment to your wastewater charges. Adjustment requests for filling your pool, whether a new pool or after a repair, requires a building permit. Requests must be submitted within 30 days after filling your pool.
Request an Adjustment for Filling Your Pool
Explore Solutions and Save
Learn about all the ways JEA helps Northeast Florida families, businesses and our community thrive and how we can help you do more.