- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
Explore Payment Options Built to Fit Your Needs
We understand that sometimes you’re faced with unexpected expenses and could use more time or assistance to pay your bill. JEA has bill pay solutions and utility payment assistance for families and individuals struggling financially.
Utility Disconnects Have Resumed for Non-Payment
JEA understands these are challenging times. That's why we suspended disconnections of electric and water service in March, when Florida officials declared a state of emergency. Now as utilities across the country have done, JEA has resumed normal policies, including utility disconnections. To help as many customers as possible maintain their utility services without interruption, we’re offering flexible payment options that allow you to pay outstanding balances over a longer time. If you have a past-due bill, we encourage you to act now to avoid disconnection.
JEA considers the following before granting a payment extension or arrangement: customer's payment history, length of time as a JEA customer, past-due amount, any active payment plans and/or payment arrangements, age of past-due amount, timeliness of prior payments, JEA credit score (read more), bankruptcy status, evidence of tampering, and evidence of fraud.
If you need a little more time to pay your bill, you can apply for an extension online*. Our self-serve system will let you know if you qualify and give you a new due date.
If you don’t have an online account, you can register for a jea.com account now.
JEA also offers payment arrangements, allowing customers to pay their balance over a series of monthly installments. The installment amount is then added to future monthly bills. Visit our self-service system to find out if you're eligible, determine
the required down payment amount, and apply online.
Get Assistance from Community Resources
In some cases an extension or arrangement may not offer the financial relief you need. If you are facing a financial dilemma, you can also request assistance through additional resources in our community.
Low Income Home Energy Assistance Program (LIHEAP)
The Low Income Home Energy Assistance Program (LIHEAP), administered by North Florida Community Action Agency, helps keep families safe and healthy through initiatives that assist families with energy costs. LIHEAP provides federally funded assistance in managing costs associated with:
- Home energy bills
- Energy crises
- Weatherization and energy-related minor home repairs
LIHEAP can help you through programs that reduce the risk of health and safety problems that arise from unsafe heating and cooling practices.
Emergency Home Energy Assistance for the Elderly Program (EHEAP)
The Emergency Home Energy Assistance for the Elderly Program (EHEAP) assists low-income households, with at least one person age 60 and older, when the households are experiencing a home energy emergency.