Explore Payment Options Built to Fit Your Needs

We understand that sometimes you’re faced with unexpected expenses and could use more time or some assistance to pay your bill. JEA has bill pay solutions and utility payment assistance for families and individuals struggling financially.

JEA considers the following before granting a payment extension or arrangement: customer's payment history, length of time as a JEA customer, past-due amount, any active payment plans and/or payment arrangements, age of past-due amount, timeliness of prior payments, JEA credit score (read more), bankruptcy status, evidence of tampering, and evidence of fraud.

Payment Extensions

If you need a little more time to pay your bill, you can apply for an extension online*. Our self-serve system will let you know if you qualify and give you a new due date, if approved.

If you don’t have an online account, you can register for a jea.com account now.

Apply for a Payment Extension

Payment Arrangements

JEA also offers payment arrangements, allowing customers to pay their balance over a series of monthly installments. The installment amount is then added to future monthly bills. Visit our self-service system to find out if you're eligible, determine the required down payment amount, and apply online.

Before you begin, check out our Payment Arrangement FAQs.

Apply for a Payment Arrangement


Get Assistance from Community Resources

In some cases, an extension or arrangement may not offer the financial relief you need. If you are facing a financial dilemma, you can also request assistance through additional resources in our community.

City of Jacksonville Emergency Rental Assistance Program (ERAP)

The City of Jacksonville resumes taking applications for the Emergency Rental Assistance Program (ERAP) on Friday, Sept. 3 at 8 a.m. Applications will be accepted continuously until all funds are expended. Funds are available to Duval County residents to cover up to 12 months of rent and utility payments with the option for an additional three months if determined necessary to ensure housing stability.

Visit coj.net to learn more about the program guidelines, and click here to apply through the city's portal page.

Emergency Rental Assistance Funding

Residents outside of Duval County also can apply for funding allocated for their counties.

  • JEA customers in St. Johns County can apply for a portion of its $18 million allocation — Click here to apply
  • JEA customers in Clay County may apply for a portion of the $6.6 million of funds available to county residents — Click here to apply
  • JEA customers in Nassau County and elsewhere can apply through the State of Florida's Our Florida portal — Click here to apply

JEA customers not eligible for the program are encouraged to contact the United Way 211 (dial 2-1-1 or call (904) 632-0600) for information on local programs available to assist. See below for more details.

Low Income Home Energy Assistance Program (LIHEAP) 

The Low Income Home Energy Assistance Program (LIHEAP), administered by North Florida Community Action Agency, helps keep families safe and healthy through initiatives that assist families with energy costs. LIHEAP provides federally-funded assistance in managing costs associated with:

  • Home energy bills
  • Energy crises
  • Weatherization and energy-related minor home repairs

LIHEAP can help you through programs that reduce the risk of health and safety problems that arise from unsafe heating and cooling practices.

Call (904) 362-8052

Emergency Home Energy Assistance for the Elderly Program (EHEAP) 

The Emergency Home Energy Assistance for the Elderly Program (EHEAP) assists low-income households, with at least one person age 60 and older, when the households are experiencing a home energy emergency.

Call (904) 630-2489
Visit COJ's website for eligibility requirements

United Way of Northeast Florida’s 2-1-1 

Call 211 or (904) 632-0600 
Visit the United Way of Northeast Florida website

Explore Solutions and Save

Learn about all the ways JEA helps Northeast Florida families, businesses and our community thrive and how we can help you do more.

Get Started at DoMoreWithJEA.com