Water and Wastewater Development

 
Item

To find out if JEA is your service provider for water, wastewater, reclaimed water and/or electric service(s) please submit a Service Availability Request.

Find Everything You Need for Your Development Project

Typical JEA Review Time Frames

  • Preliminary Plan Submittal Review: 15 business days
  • Subsequent Plan Submittal Review: 10 business days
  • Revision Plan Submittal Review: 5 business days
  • Preliminary As-Built Submittal Review: 10 business days
  • Subsequent As-Built Submittal Review: 5 business days

Annual Water Resource Master Plan

The Annual Water Resource Master Plan gives a general overview of the JEA Water, Wastewater and Reclaimed Water Systems in one document. Each section includes historical and projected flows, discussions on major projects that are planned or underway, in addition to useful reference information for customers internal and external to JEA.
Download the Annual Water Resource Master Plan

Reclaimed Water for Irrigation

In 2015, JEA established its Reclaimed Water Service Territory to provide public access and residential reclaimed water to its customers. The establishment of the Reclaimed Water Service Territory allows JEA to use highly treated effluent for irrigation purposes while saving our limited high quality groundwater drinking water. New developments within the reclaimed service territory will be expected to provide reclaimed water distribution systems in accordance with the guidelines established within the JEA Rules & Regulations for Water, Wastewater & Reclaimed Water Services.

About Our Reclaimed Water

Frequently Asked Questions

New Service

Accordion
Accordion Item
Closed Title:I just moved into a home and I want to turn on water and/or sewer service, what do I do?
Open Text:

Apply to turn on new service:

  • JEA.com
    • 21 W Church Street Customer Care Center
    • 904-665-5260, option 6
    Accordion Item
    Closed Title:How can I get a new water or sewer service?
    Open Text:
    Accordion Item
    Closed Title:How much does it cost?
    Open Text:
    • Email estimates@jea.com and include your project availability letter to determine if your tap will be a standard tap or a special estimate tap
    • For standard taps, all costs can be found on the forms located here: https://www.jea.com/Engineering_and_Construction/Water_and_Wastewater_Development/Self-Service_Center/Applications
    • For taps that will require a special estimate, once you get this price you replace the tap fee in the applications linked above and replace that cost with your special estimate. You will also need to submit the special estimate request application located on the previously referenced applications page
      • Examples
        • A new ¾-inch water meter with associated sewer will cost a total of $5,973.83 if it is a standard ta
        • A new ¾-inch water meter with associated sewer with a special estimate of $5,000 for the sewer tap will cost $9,120.83
    Accordion Item
    Closed Title:I have submitted my request-how long will it take to process?
    Open Text:
    • Availability letters : up to 10 business days
    • Estimates: up to 10 business days
    • New service applications and payment: up to 3 business days
    • New Bulk Builder service applications: up to 5 business days
    • New tap installation: up to 10 business days
    • New meter installation: up to 5 business days
    Accordion Item
    Closed Title:If I have questions who can I contact?
    Open Text:
    Item

    Payment

    Accordion
    Accordion Item
    Closed Title:Where do I pay my fees?
    Open Text:
    • JEA Water Pre-Service counter: 21 W Church Street, 1st Floor of Customer Service Building
    • JEA.com
    Accordion Item
    Closed Title:How can I pay my fees?
    Open Text:
    • Check
    • Cash
    • Credit Card
    Item

    Availability Requests

    Accordion
    Accordion Item
    Closed Title:How do I calculate flows?
    Open Text:
    Accordion Item
    Closed Title:What is the project name when requesting availability for a home or existing business?
    Open Text:
    • Please make the project name the address of your home or business, with the business name included
      • Examples:
        • 123 Broad Street
        • 123 Main Street-Panda Express
    Accordion Item
    Closed Title:What if I have multiple real estate numbers for my project?
    Open Text:

    Include all applicable RE#’s in request

    Accordion Item
    Closed Title:What do we enter as “Company” if single family homeowner?
    Open Text:

    Self or your name

    Accordion Item
    Closed Title:I have questions about my availability letter, who can I contact?
    Open Text:
    Accordion Item
    Closed Title:In regards to most main extensions, Point of Connection says the line is XX-ft away. How do I connect to it?
    Open Text:

    Main extensions will require plans submitted to the JEA Development Team by your engineer. Your engineer will walk you through the development process. Once plans are approved your contractor will install the main extension and you will dedicate the work to JEA to maintain.

    Item

    Development Projects

    Accordion
    Accordion Item
    Closed Title:How do I get a fire flow?
    Open Text:

     

    Accordion Item
    Closed Title:What is the status of my letter of availability or special estimate?
    Open Text:

    In most instances you will receive a response within 10 business days of your request being submitted. If you would like to request the status of your request you can email availabilityreq@jea.com

    Accordion Item
    Closed Title:If I need a new letter do I just put in a new request at jea.com?
    Open Text:

    If any of the following criteria are the reason for the new letter request, please email us to request updated letter: availabilityreq@jea.com

    • Expired
    • Address change
    • Flow Change

     

    Accordion Item
    Closed Title:What if I can’t find my sewer service lateral?
    Open Text:
    • Always verify your sewer service location prior to abandoning your septic tank
    • When you can’t find your sewer service lateral, JEA can do this for you
    • JEA will send a crew out and camera the line, identify where your sewer service lateral is, and paint its location on the ground. If no sewer service is found you will be notified
    • Submit Wastewater Locate Application to the water pre-service counter with payment, application found here or at counter: https://www.jea.com/Engineering_and_Construction/Water_and_Wastewater_Development/Self-Service_Center/Applications
    • Locate is marked generally within 10 business days of processing the application and payment

     

    Accordion Item
    Closed Title:How do I get a forcemain pressure connection letter?
    Open Text:
    • As instructed in availability letter, email fmconnections@jea.com
    • Include your project availability number

     

    Accordion Item
    Closed Title:What is a LPS?
    Open Text:

    Low pressure sewer-alternative sewer option when gravity sewer flow cannot be obtained to serve a residential customer.

    Accordion Item
    Closed Title:What is the status of my project?
    Open Text:
    Accordion Item
    Closed Title:What is ACC?
    Open Text:
    • Alternative Connection Committee
    • Made up of W/WW and Planning Directors
    • Meet to review requests for alternative water and sewer option requests

     

    Accordion Item
    Closed Title:Who to contact for ACC?
    Open Text:
    • For requests to be put on the ACC agenda please email the request, plans and reasoning/justification for request to wsedevprojrequests@jea.com
    • You will be contacted by a member of the JEA development team to discuss your request
    • You will be notified of the planned meeting date
    • You will be provided a letter outlining the ACC’s response to your request within 5 business days following the meeting

     

    Accordion Item
    Closed Title:Can I meet with the ACC?
    Open Text:

    No, this is an internal meeting only

    Accordion Item
    Closed Title:When can I get my meters when involved in a development project?
    Open Text:

    After your project has been accepted it will be released for meters

    Accordion Item
    Closed Title:When can I do my final inspection?
    Open Text:

     

    Accordion Item
    Closed Title:When/How can I clear my permit?
    Open Text:
    • All project infrastructure must be installed
    • As-builts need to be approved, an approval letter will be provide
    • Permit COC applications can then be submitted with the as-built approval letter to JEA to be cleared

     

    Accordion Item
    Closed Title:How can I get a temporary water meter?
    Open Text:

     

    Accordion Item
    Closed Title:Who do I need to contact for an easement?
    Open Text:
    Accordion Item
    Closed Title:Who do I contact for a pre-con meeting?
    Open Text:
    Accordion Item
    Closed Title:Who do I contact for a pre-design/pre-application meeting?
    Open Text:
    Accordion Item
    Closed Title:Who needs to be in pre-con/pre-design meetings?
    Open Text:
    • Pre-Design Meeting: Prefer the project engineer be at the meeting
    • Pre-Con Meeting: Contractor, Engineer, Owner’s Representative

     

    Accordion Item
    Closed Title:What information do I need to set up a pre-design meeting?
    Open Text:
    Accordion Item
    Closed Title:When do I need to pay my fees?
    Open Text:
    • After plans have been approved
    • Before meter will be installed on residential projects and multi-meter commercial project
    • Before project will be accepted on single meter commercial projects

     

    Request A Drawing

    }
    /uploadedImages/Images/SiteIntercept_Ad_RequestAsBuiltDrawing.jpg
    As-Built drawings represent the final detailed 'blueprints' as to how infrastructure was installed during construction.

    Make a Request