jea-logo

Normandy Village Utilities

 
Item

On July 7, 2025, Normandy Village Utility Co-op., the owner and operator of Normandy Village Utility (NVU) water and sewer systems, provided legal notice to the Florida Public Service Commission and the City of Jacksonville that it intended to abandon the NVU water and sewer systems. In response, the City of Jacksonville filed a petition requesting the Court appoint JEA as receiver of the NVU water and sewer systems. 

On September 5, 2025, JEA became the receiver of the NVU water and sewer systems. During this receivership, JEA will control, operate, and maintain the NVU system but will not have final ownership of the utility or its infrastructure.

What is a Receivership?

A receivership is a legal process intended to avoid interruption of water and/or sewer service to the customers of an abandoned utility. A receiver is appointed by the court to operate the abandoned utility and to determine how to dispose of the utility system in a way that continues utility service.

NVU Customers: What You Need to Know

Over the next few months, you will see JEA employees in your area assessing the NVU water and sewer system and making necessary repairs. There will also be JEA customer advisors at the NVU office to answer questions and accept payments.

water-icon-nvu

Water and Sewer Services
  • JEA is now operating the water and sewer systems that provide services to your property. 
  • Meters are being assessed and repaired to ensure accurate readings for your water and/or sewer usage.
  • Necessary repairs will be made to broken or failed equipment.
bill-icon-nvu

Billing and Payments
  • Your water and/or sewer rates are NOT changing at this time. JEA will provide notice before any change in rates, as may be required by law.
  • Beginning October 2025, JEA will bill monthly for water and/or sewer services on behalf of NVU.
  • We will accept cash, check, and money order payments for your water and/or sewer bills. Checks and money orders should be made payable to NVU.
  • Payments will ONLY be accepted in person or by mail at the current NVU office. ONLY water and/or sewer payments will be accepted at the current NVU office.
    • Your monthly bill is typically mailed by the middle of the month and due by the end of the month. To avoid service interruption, please make your payment by the due date shown on the schedule below.

 

bill-icon-nvu

Upcoming Billing Schedule 

 

Bill Month  Bills Mailed By  Payment Due  Disconnection for Non-Payment 
October 2025  Oct 14, 2025  Oct 31, 2025  Nov 3, 2925 (Mon) 
November 2025  Nov 18, 2025  Dec 1, 2025  Dec 3, 2025 (Wed) 
December 2025  Dec 16, 2025  Dec 31, 2025  Jan 5, 2026 (Mon) 
January 2026  Jan 14, 2026  Jan 30, 2026  Feb 3, 2026 (Tue) 
February 2026  Feb 16, 2026  Feb27, 2026  Mar 3, 2026 (Tue) 
March 2026  Mar 16, 2026  Mar 31, 2026  April 1, 2026 (Wed) 

 

Town Hall

Thank you for joining us at our recent Town Hall. We hope the information shared was helpful and answered your questions. If you couldn’t attend, you can view the presentation below. We’ll continue to keep you informed about future community engagement events for your area.  

Download JEA’s Town Hall Presentation

Frequently Asked Questions

We’ve gathered answers to some of the most common questions to help you better understand these changes and what they mean for you. If you still have questions or need assistance, please call 904-781-1194.

Accordion
Accordion Item
Closed Title:What is a receiver and receivership?
Open Text:

A receivership is a legal process intended to avoid interruption of water and/or sewer service to the customers of an abandoned utility. A receiver is appointed by the court to operate the abandoned utility and to determine how to finally dispose of the utility system in a way that continues utility service. 

Accordion Item
Closed Title:Why is this transition happening?
Open Text:

On July 7, 2025, Normandy Village Utility Co-Op, Inc., the owner and operator of the Normandy Village Utility (NVU) water and sewer systems, provided legal notice to the Florida Public Service Commission and the City of Jacksonville that it intended to abandon the NVU water and wastewater systems due to expenses exceeding revenues. Florida law, then, required that a receiver be appointed by the court to avoid interruption of service to NVU customers due to the abandonment. The court has appointed JEA as receiver to operate and maintain the NVU system until it disposes of the property of the utility.

Accordion Item
Closed Title:When is JEA becoming the receiver?
Open Text:

JEA became the receiver of the NVU water and sewer systems effective September 5, 2025. 

Accordion Item
Closed Title:Is JEA going to take over ownership of NVU?
Open Text:

During this receivership, JEA will control, operate, and maintain the NVU systems but will not have final ownership of the utility or its infrastructure. JEA will determine the final disposition of the NVU systems as part of the receivership.  

Accordion Item
Closed Title:Will my water and/or sewer rates change?
Open Text:

Your water and/or sewer rates are NOT changing at this time. JEA will provide notice before any change in rates, as may be required by law. 

Accordion Item
Closed Title:How will I be billed for water and/or sewer services?
Open Text:

Your final bill from NVU will be sent on 9/05/25, payment due on 9/12/25. Beginning in October, you will be billed monthly for water and/or sewer services by JEA as receiver for the NVU system.  

Accordion Item
Closed Title:What payment types will be accepted?
Open Text:

We will accept cash, check, and money order payments for your water and/or sewer bills. Checks and money orders should be made payable to NVU.  

Accordion Item
Closed Title:Where can I make payments for my water and/or sewer bill?
Open Text:

Payments will ONLY be accepted in person or by mail at the current NVU office. ONLY water and/or sewer payments will be accepted at the current NVU office. 

Accordion Item
Closed Title:Will the NVU office remain open?
Open Text:

JEA customer advisors will be at the NVU Office Monday - Friday, 9:00 a.m. - 1:00 p.m. and 2:00 p.m. to 5 p.m. to answer questions and accept payments.   

Accordion Item
Closed Title:Will I be billed for my actual water and/or sewer usage?
Open Text:

Yes, meters will be read monthly, and your bill will be based on the amount of water consumed. 

Accordion Item
Closed Title:What if my meter isn’t working properly?
Open Text:

Meters are being assessed and repaired to ensure accurate readings for your water and/or sewer usage. 

Accordion Item
Closed Title:Will there be any disruption to my water and/or sewer service through the transition?
Open Text:

You should not experience any disruptions to service; however, we may need to temporarily turn services off if repairs are being made. 

Item

JEA Seeking Financial Assistance Through Grants

JEA’s preliminary inspections of NVU systems revealed major deficiencies requiring urgent action to protect health, safety, and compliance. To support the transition, JEA  is seeking grant funding from FloridaCommerce. 

Learn how the funding could improve the NVU water and wastewater systems.

Related Links

  • Water Supply

    JEA delivers more than 120 million gallons of water each day to our customers. We regularly test the water we send to customers to ensure its safety, as outlined by federal and state regulatory agencies. Our state-of-the-art technology monitors our water supply grid to bring fresh, clean water to your home. We work hard to help our customers learn how to conserve Northeast Florida's most precious resource, the Floridan aquifer, so that we may continue to benefit from it for generations to come.

  • Wastewater

    JEA's sewer collection system handles more than 70 million gallons of wastewater every day. Our waste collection and treatment system consists of more than 3,700 miles of collection lines, over 1,200 pumping stations and fourteen sewer treatment plants.