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Billing and Payment Options

You have choices. At JEA, we give you the option to choose the method of payment that best fits your lifestyle, and you can receive your bill in your email or in your mailbox. We also have ways for you to better manage your bill, learn about your options today.

Payment Options

  • Pay your JEA bill online: Pay your bill online with a bank account, credit or debit card.
  • AutoPay: Mark one thing off of your to-do list!
  • Schedule a payment: Set up an online payment for a day in the future.
  • Payment locations: Pay at a JEA-Authorized Payment Location in your neighborhood and have your payment credited to your account within an hour.
  • Call 665-6000 24 hours a day, 7 days a week to pay your bill with a bank account, credit or debit card. Payments will be posted to your account immediately.
  • Mail a check or money order along with your account number to: JEA, P.O. Box 45047, Jacksonville, FL 32232-5047.
  • Pay in person: JEA’s Downtown Customer Care Center representatives are available to provide a full range of services to our customers, including stop, start or transfer service and bill payment.

Bill Delivery Options

  • eBill: Receive your JEA bill in your email. If service is started on jea.com, the default is to receive your bill by email. 
  • Set your billing address: You may specify a billing address that is different from your service address. 
  • Mail: If you prefer to receive a paper bill in the mail, you may set your billing delivery option to traditional mail. 

Bill Management Options 

  • MyBudget: Makes your utility bill more predictable. Plus if you sign up during our JEA MyBudget My Choice Giveaway you'll automatically be entered to win a $500 Amazon or Apple gift card!
  • MyWay: A pay-as-you-go billing and payment option.
  • Request an extension: Our self-serve system will let you know if you qualify and give you a new due date.

Neighbor to Neighbor

As part of paying your JEA bill, you have the option to add a recurring monthly donation to the Neighbor to Neighbor program, a program that provides emergency assistance to customers overwhelmed by a temporary financial crisis and unable to pay their utility bill. To help a neighbor in need, all you have to do is check the box on your paper bill and designate a monthly donation to be added to your bill pay amount or complete the online Neighbor to Neighbor monthly gift form.