Billing and Payment Options Banner

Billing and Payment Options

You have choices. At JEA, we give you the option to choose the method of payment that best fits your lifestyle, and you can receive your bill in your email or in your mailbox. We also have ways for you to better manage your bill, learn about your options today.

Ways to Pay Your JEA Bill

Pay Your Bill Online

Avoid extra credit card processing fees when you pay directly from your bank account*. You will need your bank's routing number and your account number. These numbers can be found along the bottom of a check. If you choose to pay by bank account step-by-step instructions will walk you through the process of submitting your account information. You have the option to store your account and routing numbers securely in your account for easy payment each month. If you do not wish to store these numbers on, simply enter the information each time you pay. Remember, paying online with your bank* account means no extra fees! 

JEA also accepts major credit and debit cards through our third-party vendor Bill2Pay, an Intuition Systems® Company. Please note, Bill2Pay charges a non-refundable fee of $4.95 for each credit and debit card transaction less than $400.

Schedule your online payment »

Set it and forget it!

AutoPay »

Ensure your bill is paid on time, every time.

Pay By Phone

If you have a checking or savings account or major credit card, you can make payments any time of day or night by phone. Call (904) 665-6000, have your bill and payment method handy, and follow the prompts. Payments are posted to your account immediately. For credit card payments, our third-party vendor Bill2Pay charges a non-refundable convenience fee of $4.95 per $400 transaction. There are no extra fees for paying with your checking or savings account.

Pay By Mail

Mail a check or money order along with your account number to JEA, P.O. Box 45047, Jacksonville, FL 32232-5047.

Neighborhood Payment Locations »


Pay at the JEA Office

JEA’s downtown Customer Care Center representatives are available to provide a full range of services to our customers, including stop, start or transfer service and bill payment. Visit our offices today » 

* All checking accounts are able to make ACH (Automated Clearing House) Payments, however, you should check with your financial institution for ACH availability for other types of bank accounts. 

Ways to Receive Your JEA Bill

eBill »

Receive your JEA bill via email.

By Mail

If you prefer to receive a paper bill in the mail, you're all set. You will always receive it by mail unless you sign up for eBill.

Ways to Manage Your JEA Bill

JEA MyBudget »

Makes your utility bill predictable.

JEA MyWay »

A pay-as-you-go option. 

Request an Extension »

We understand that sometimes you’re faced with unexpected expenses and you could use a little more time to pay your bill. You can apply for an extension online here on Our self-serve system will let you know if you qualify and give you a new due date.

To ensure the continued safety and security of our customers' accounts, will stop supporting Internet Explorer 6 and 7 on Jan 31st, 2015. If you receive this message you are currently using one of these browser versions and we recommend that you upgrade to avoid problems accessing in the future.