Water Outages and Advisories

Water Outages and Boil Water Advisories

Click here to learn more about water outages and what to do during a Boil Water Advisory

Current Boil Water Advisories (BWA)

Beginning on the dates below, a Boil Water Advisory will be in effect for the following areas. Not sure if you're affected?
Learn How We Notify Customers of a BWA

  • 3/30/2023 @ 2:00 AM
    Noble House Retirement - 6561 San Juan Ave
    Cabana Cove Apartments - 6595 San Juan Ave
    Sycamore Village - 6511 San Juan Ave
    San Juan Village - 6473 San Juan Ave
    Case Grande Apartments - 6455 San Juan Ave
    Hugh Edwards Drive - Between Lucente Drive and San Juan Ave

Recently Lifted Boil Water Advisories

  • 3/16/2023 @ 5:52 PM - Lifted 3/19/2023 @ 8:50 AM 
    10605 Old Kings Rd
    7053 Civic Club Dr
    7061 Civic Club Dr

  • 3/12/2023 @ 10:00 PM - Lifted 3/15/23 @ 6:45 AM 
    Located in Deerwood Country Club:
    -Summit Ridge Ln
    -Hollyridge Rd from Summit Ridge Ln to 7845 Hollyridge Rd
    -Leisure Ln S
    -Leisure Ln N
    -Cross Green Way
    -Golf Club Dr from Hollyridge Rd to Deerwood Club Rd
    -Wildwood Way
    -Whippoorwill Ln from 10120 Whippoorwill Ln to Golf Club Dr

  • 3/8/2023 @ 11:45AM - BWA Lifted 3/10/23 @ 7:22 AM 
    Ft. Caroline Elementary School – 3925 Athore Dr

    Ft. Caoline Middle School – 3787 University Club Blvd
    Caroline Arms Preservation - 6457 Fort Caroline Rd

  • 3/8/2023 @ 12:00AM - BWA Lifted 3/10/23 @ 7:22 AM 
    All Peoples Pharmacy - 4750 Soutel Rd

  • 3/4/2023 @ 8:00 AM - BWA Lifted 3/6/2023 @ 8:47 AM
    Jax Family Care – 5233 Ricker Rd #100
    Amazing Spine Center – 5233 Ricker Rd #102
    Impact Learning Center – 5301 Ricker Rd
    Safari Food Store – 7603 103rd St
    Zelly’s Auto Refinishing – 5248 Ricker Rd
    Ricker Auto Sales – 5248 Ricker Rd
    C Happy Scissor Barbershop – 5208 Ricker Rd
    Somerton Drive
    Somerton Court
    Glen Alan Court North
    Glen Alen Court South
    5100 Block of Ricker Rd
    5300 Block of Ricker Rd

  • 2/28/2023 @ 4:00 PM - BWA Lifted 3/2/2023 @ 8:52 AM
    DCPS – 1701 Prudential Dr
    WJXT – 4 Broadcast Pl
    Baptist Health Southbank Plaza – 1660 Prudential Dr

BWA Causes and Recommendations

A precautionary boil water advisory is issued when there is a possibility that the water pressure in the water system dropped to such an extent that bacteria or foreign matter could have entered the water system. This may be caused by one or more of these reasons:

  • A water main break, repair, or system maintenance
  • Damage to water lines or systems due to a storm or hurricane or other event
  • An electrical power outage to a water plant or facility

A mandatory boil water advisory is issued when sample testing has confirmed the presence of microorganisms in the water supply that can cause illness.

Regardless of the type of boil water advisory issued, customers should bring water to a rolling boil for a minimum of one minute prior to using for drinking, food preparation, or cooking during the advisory period. After precautionary BWAs triggered by water outages, main breaks or repairs, it is also recommended that customers flush water lines for three minutes after water returns to remove any air and possible sediments from the lines.
Read Our Recommendations for BWAs 

Sewer/Wastewater Environmental Cautions and Advisory Notices

View Most Recent Environmental Precautions and Possible Sanitary Sewer Overflow Advisories