Customer Assistance Resources

Item

Life can bring unexpected challenges, but support is available. JEA partners with trusted community agencies to help connect customers with resources and assistance during difficult times. If you or someone you know needs help, the organizations listed below may be able to provide support, subject to eligibility requirements and available funding.

Organization	Financial Assistance	Home Repair	Food Assistance	Shelter & Housing	Veteran Resources
City of Jacksonville - Social Services Division
City of Jacksonville - EHEAP
City of Jacksonville - Housing Services
Hart Felt Ministries
ElderSource
United Way 211
Northeast Florida Community Action Agency (NFCAA)
Catholic Charities
Feeding Northeast Florida
Downtown Ecumenical Services Council (DESC)
Jewish Family & Community Services (JFCS)
Sulzbacher
Changing Homelessness
JASMYN
Hubbard House
U.S. Department of Veterans Affairs - Vet Center
City of Jacksonville - Military Affairs & Veterans Department
Womens Veterans Ignited

Accordion

Accordion Item

Closed Title:Financial Assistance

Open Text:

Financial Assistance
City of Jacksonville, Social Services Division, Emergency Assistance Program Rent/mortgage/utilities Indigent cremation/burial assistance (904) 255-2469	Hart Felt Ministries Rent/mortgage/utilities/other critical needs Must be 70+ (904) 861-2799
City of Jacksonville Emergency Home Energy Assistance Program for the Elderly (EHEAP) Document cooling/heating emergency Must be 60+ (904) 630-CITY \| Option 7	Northeast Florida Community Action Agency Utilities Low-income Home Energy Assistance Program (LIHEAP) (electric only) (904) 398-7472
ElderSource Rent/mortgage/utilities Must be 60+ and/or have disability (888) 242-4424	United Way's 211 Rent/mortgage/utilities/basic needs 2-1-1 \| Text "Hello" to 904211

Accordion Item

Closed Title:Home Repair

Open Text:

Home Repair and Weatherization
City of Jacksonville Housing Services Emergency Repair/Utility Tap-In Program (904) 255-8200	Hart Felt Ministries Minor home repair Must be 70+ (904) 861-2799
ElderSource Minor home repair Must be 60+ and/or have disability (888) 242-4424	Northeast Florida Community Action Agency Weatherization Assistance Program (home efficiency upgrades) (904) 398-7472

Accordion Item

Closed Title:Food Assistance

Open Text:

Food Assistance
Catholic Charitis Food Pantry \| W & F \| 8 a.m. 1430 Bernita Street, Jacksonville, FL 32211 (904) 354-4846 \| Ext. 202	Feeding Northeast Florida Network of local food pantries (904) 513-1333
Downtown Ecumenical Services Council (DESC) Food Pantry \| W & F \| 9 a.m. - 12 p.m. 215 N. Ocean Street, Jacksonville, FL 32202 (904) 358-7955	Jewish Family & Community Services (JFCS) Food Pantry \| T & Th \| 10 a.m. - 12 p.m. 6261 Dupont Station Court East, Jacksonville, FL 32217 (904) 448-1933
Sulzbacher Daily Lunch/Dinner Service \| 12 p.m. & 5 p.m. 611 East Adams Street (904) 359-0457

Accordion Item

Closed Title:Emergency Shelter and Housing Placement

Open Text:

Emergency Shelter and Housing Placement
Changing Homelessness Homelessness services/Eviction prevention Emergency shelter Permanent housing Veteran housing (904) 354-1100	JASMYN Short-term housing assistance Youth homelessness prevention Must be 18-24 (904) 389-3857
Hubbard House Emergency shelter Safety planning Domestic violence victim housing services (904) 354-3114 (24-Hour)	Sulzbacher Short-term emergency housing Day center Permanent housing for homeless (904) 359-0457

Accordion Item

Closed Title:Veteran Resources

Open Text:

Veteran Resources
Changing Homelessness Housing assistance for veterans (904) 354-1100	U.S. Department of Veteran Affairs - Vet Center Mental health counseling/services Homelessness services Substance abuse services Community resource referrals (904) 399-8351
City of Jacksonville Military Affairs and Veterans Department Benefits/records assistance Homelessness services Employment/Housing support (904) 255-5550	Women Veterans Ignited Transitional housing/emergency shelter Case management support Food pantry (904) 862-6309

Food Assistance
Catholic Charitis Food Pantry \| W & F \| 8 a.m. 1430 Bernita Street, Jacksonville, FL 32211 (904) 354-4846 \| Ext. 202	Feeding Northeast Florida Network of local food pantries (904) 513-1333
Downtown Ecumenical Services Council (DESC) Food Pantry \| W & F \| 9 a.m. - 12 p.m. 215 N. Ocean Street, Jacksonville, FL 32202 (904) 358-7955	Jewish Family & Community Services (JFCS) Food Pantry \| T & Th \| 10 a.m. - 12 p.m. 6261 Dupont Station Court East, Jacksonville, FL 32217 (904) 448-1933
Sulzbacher Daily Lunch/Dinner Service \| 12 p.m. & 5 p.m. 611 East Adams Street (904) 359-0457