During the Storm
At the height of a major storm, JEA personnel are in place, monitoring the weather and assessing the impact on our facilities. Our Emergency Operations Center works around the clock. Key personnel are deployed out in the field to alert us to any serious system failures. And our linemen are in position, waiting for weather conditions to improve to the point that it is safe for them to begin restoring power.
After the Storm
Once the height of the storm passes and weather reports indicate it is safe, JEA immediately enters the restoration phase of our emergency operations. Our process is designed to assess and repair our facilities and restore power across our service territory as quickly and safely as possible.
Below, you will see answers to the most frequent questions we receive from customers.
Please call (904) 630-CITY immediately to report a downed electric line. Stay away from all downed power lines because they may be energized. If you get close enough to an energized power line you can be electrocuted - even without actually touching the wire.
The City of Jacksonville's Department of Public Works is responsible for removing trees, limbs and other debris from the roadways. To report this, contact COJ at (904) 630-2489.
Consult a private electrician to determine if it is safe to restore power to your home. If rising waters approached your home, but just missed coming inside, you may need to have an air conditioning contractor check your heating and cooling system. The outdoor unit of the air conditioner typically sits on the ground, lower than the home, so rising water may have gotten into the electrical connections and wiring of the compressor unit control panel.
If you own an electric vehicle that was submerged in salt water, keep in mind that this could be a potential safety hazard. EVs that have been submerged have the potential to catch fire and burn based on damage to the vehicle's battery and related components.
Hurricanes are considered an act of nature, therefore JEA is not responsible for spoilage. JEA encourages customers to buy canned goods, not perishable items, and keep food stored in freezers to a minimum during hurricane season.
According to the American Red Cross, food can stay fresh in the refrigerator for up to two days without electricity, and even longer in the freezer. However, they also recommend using the food in the refrigerator first as the frozen food will be safe longer. Freezing and storing water in clean containers to leave in the refrigerator before the storm hits can also help your food stay cool. It's best to have plenty of non-perishable food on hand to get you through post-hurricane recovery. Of course, don't open the refrigerator/freezer door any more than necessary.
Under normal circumstances, JEA customers are billed based on their actual usage as recorded by their home electric, water and/or irrigation meters.
Following major storms or other emergencies, however, JEA may occasionally need to reassign meter readers to assist with power restoration. During these times, if customers’ meters cannot be read on schedule, JEA will follow standard industry practice and issue an estimated bill based on the household’s historical usage data.
How Billing is Estimated
On those rare occasions when JEA must issue estimated bills, we compare a customer’s usage during the same month last year, then factor in the number of days in the current billing cycle (which varies due to weekends and holidays). If a customer has not been at the address for one year, charges are compared to the previous month.
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