When a water outage occurs, JEA is required to issue boil water advisories. There are several reasons for a water outage – a water main pipe break, planned repair or construction activities, or by unintentional accidents. Learn what to do when Boil Water Advisory (BWA) is issued.

JEA continues to monitor the approach of Hurricane Milton, a dangerous Category 5 storm, expected to impact the JEA service territory later this week. All JEA team members are prepared to respond to any storm impacts in our area and restore utility services.

Report and track any service issue you're experiencing, or monitor the status an electrical outage. To report and monitor water issues and outages please login.

2025.01.21 JEA Prepared for Freezing Temperatures from Winter Storm Enzo, Shares Tips for Customers 6/17/2025 - Media Relations

JEA continues to monitor Winter Storm Enzo, and our water, electric and vegetation management are prepared to respond to any outages. The National Weather Service reports that impacts on Jacksonville may include freezing rain from Tuesday evening through noon on Wednesday. Coastal wind gusts could be as high as 30-40 mph.

Jacksonville, FL (August 2, 2020) -- Though weather forecasts show Tropical Storm Isaias slightly weakened as it approaches the Florida coast, JEA’s Senior Leadership and Emergency Operations Center (EOC) continue to monitor the storm, position field crews and troubleshooters on standby and stage resources for rapid response to ou

JEA is closely monitoring Tropical Storm Andrea. Electric, water and sewer crews are fully staffed to restore service in case of outages.

View our electric outage map, report outages, and learn how to prepare your home for a storm.

The primary objective for this project will be to increase the amperage capacity of the power line, thereby reducing chances of overloading the circuit which can lead to unplanned power outages.

The primary objective for this project is to substantially reduce electric service outages experienced by our customers.