During the Storm
As long as safety permits, we will continue trying to keep power on for all customers by making repairs to the system as needed. However, once winds exceed 30 miles per hour, it is no longer safe to use equipment like bucket trucks. At that point, JEA will order crews to shelter until the brunt of the storm passes. Crews will return to work as soon as they can safely do so.
Map of Current Outages
If You Lose Power During a Hurricane
When our community experiences a major weather event such as a hurricane, we will likely have widespread outages with lots of damage to trees and property. When winds reach 30 mph, our crews will no longer be able to work in the field to restore power and will have to move to safety until the storm passes. One of the first steps in the restoration process after the storm is to conduct an assessment of the damages to the entire electric system. That usually happens over the first 24 to 48 hours. During that time, if you are without power, generally you do not need to call and let us know. If we know the electric circuit you are connected to, and that circuit is out, then we know you are out. Once the assessment is done, we will follow our repair plan to get the most customers back on as quickly as possible.
Learn About the Restoration Process
Electric Safety During a Hurricane
- Stay away from downed power lines. You don't have to touch a downed power line to be electrocuted. If the line is touching any object, including the ground, it poses a deadly hazard. Report downed lines immediately by calling 911.
- Do not try to fix your service by opening transformers or any other type of JEA equipment. In addition to potentially causing more electrical damage, this can also result in serious injury or death.
- Staying safe is the top priority for our line crews. Customers should keep in mind that stopping the engineers to ask questions could slow down work and the overall restoration effort, and pose a safety risk for this potentially dangerous job.
- If appliances were on when the power was lost, make sure all appliances are turned off. If left on, they could pose fire hazards when the power is restored.
- If your home floods, have your electrical system inspected by a licensed electrician before turning your power back on.
- Know how to use your backup generator and make sure your generator is registered with JEA prior to the storm to avoid injury or death of JEA employees working on power lines.
Water and Wastewater Safety During a Hurricane
- If you see a Sanity Sewer Overflow, stay away from the waste and contact JEA at (904) 665-6000 to report it. JEA has portable, gas-powered generators that it uses to keep pump stations working in the event of a major power outage and prevent Sanitary Sewer Overflows (SSOs).
Learn About Current Sanitary Sewer Overflows
- If you lose water service, but not power, turn off the circuit breaker for the water heater to prevent damage to the heating elements from overheating.
- If a Boil Water Advisory is issued and power is out, use a very light concentration of bleach to purify water.
Learn About Boil Water Advisory Procedures
What to Do During a Hurricane
- Listen to the radio or TV for information. Follow precautions and warnings issued by your county’s Emergency Operations Center.
- Stay indoors during the hurricane and away from windows and glass doors. Do not be fooled if there is a lull; it could be the eye of the storm - winds will pick up again.
- Ensure a supply of water for sanitary purposes such as cleaning and flushing toilets. Fill the bathtub and other large containers with water.
- For more information, visit FEMA's website.
Did you know JEA provides free billing and outage alerts via text and email?