- Outage Center
- Damaged Weatherheads
- Environmental Incident Reporting
- How to Report an Outage
- Outage FAQ
- Outage Map
- Report a Streetlight Issue
- Streetlight Outages
- Water Notices
Before the Storm
We encourage you to take steps now to ensure you and your family are prepared should a hurricane or other natural disaster strike our community. Remember that you can always get get storm and hurricane updates on social media. Follow us on Facebook and Twitter now!
Medical Needs Equipment
JEA does not restore power to certain customers before others, no matter their dependence on life-sustaining medical devices. This is why we urge customers with such devices to consider sitting the storm out at a shelter. Duval County residents with medical conditions requiring the use of a
Special Medical Needs Shelter during an emergency evacuation should register every year with the Emergency Preparedness Division.
Special Needs Shelter Registration Forms
Call COJ at (904) 630-2489
Jacksonville and the surrounding areas experienced outages to the power grid due to trees-related damage during Hurricane Matthew. Proper tree care and routine trimming can greatly reduce existing tree defects and liabilities by improving tree structure and health. Local tree care specialists and arborists can help identify risks and minimize damage before the storm strikes. Learn more at
Tree Damage and Debris Removal
Check to see if your home is vulnerable to hurricane tidal surge flooding. The City of Jacksonville's storm surge map gives you a general indication of the extent of flooding that might be experienced from various hurricane categories.
Storm Surge Zones and Evacuation Routes
- Enough bottled water for several days (one gallon per person per day).
- Battery-powered radio and flashlights and plenty of batteries (not candles).
- Can opener that doesn't require electricity.
- Tire sealant handy to quickly repair and inflate tires damaged by debris after the storm.
- Regular, corded phone. Cordless phones will not work when the power is off. Fully charge cell phones.
For more tips, follow the City of Jacksonville's recommendations for what you should have in your Emergency Supply Kit.
Emergency Supply Kit List
Make a Plan
Create an individualized plan for your family or business, no matter what the circumstances. The Florida Division of Emergency Management provides a step-by-step process to ensure you have all of your bases covered.
Create Your Own Disaster Plan
More Preparation Tips
- Board up windows (masking tape is not recommended).
- Secure lawn furniture.
- Capture water in your water heater by turning off power to the unit, then close the water valves. This way if you lose water pressure, you will have about 40 gallons of fresh water stored in the tank
- Store additional water in your bathtub, and fill the washing machine with water, too. This water supply can be used later for cleaning or to operate your toilet.
- If you plan to evacuate, turn off the circuit breakers for the water heater. Also, consider turning off power to your home at the main electrical panel and turning off water at the home's main service valve.
JEA Prepares for Storms, Too
JEA has a comprehensive, detailed plan for responding to a hurricane that assigns responsibilities to each JEA employee. Even office workers will be out in the field supporting those repair crews. They also may serve as guides to out-of-town repair crews, using chain saws to remove debris from JEA facilities, or serving meals to restoration crews.
JEA has agreements and contracts with other electric utilities, food vending companies, fuel suppliers, tree-cutting services and other vendors to assist and support the restoration effort. JEA has also formed alliances with other regional utilities when we need extra equipment and personnel to help us restore services as quickly and safely as possible. In return, we support their restoration efforts if called upon to do so. However, we will not send crews to another area if we are experiencing major loss of service due to a storm.
- American Red Cross Northeast Florida Chapter
- Baker County
- Clay County Emergency Preparedness
- Duval County Emergency Preparedness Division
- Florida Department of Emergency Management
- Nassau County
- St. Johns County
- American Red Cross
- Federal Emergency Management Agency (FEMA)
- National Hurricane Center
- National Weather Service
Frequently Asked Questions
We live in a mandatory evacuation zone. Do we need to turn off the power at the circuit breaker before evacuating?
This is an individual decision to be made by each resident. Some emergency management professionals recommend unplugging appliances and/or turning off power at the circuit breaker before evacuating in order to reduce the risk of fire or electrical hazards related to flooding. Homeowners should keep in mind, however, that any food left in the refrigerator or freezer will spoil, and some alarm systems and sump pumps may not work if the power remains off for an extended period.
For those who choose to leave the power on, experts recommend turning the refrigerator and freezer up to their highest settings to reduce the risk of food spoilage should the power go out.
Safety experts do recommend that upon returning home after evacuating, homeowners turn off the electricity at the circuit breaker prior to entering to avoid any possible electrical hazards due to flooding. Enter with caution, avoid touching any electrical equipment and seek professional help if there is any sign of flooding or potential electrical danger.
Did you know JEA provides free billing and outage alerts via text and email?