- Outage Center
- Damaged Weatherheads
- Environmental Incident Reporting
- How to Report an Outage
- Outage FAQ
- Outage Map
- Report a Streetlight Issue
- Water Notices
After the Storm
JEA maintains a comprehensive emergency plan that utilizes our highly skilled workforce, and many additional resources, to restore electric, water and sewer service.
In the case of a major outage, it may be days or even weeks before all power is restored. However, JEA has mutual aid agreements in place with other electric utilities around the southeast, and private companies that perform utility construction and tree clearing. These extra crews would provide assistance to help restore power as quickly and safely as possible.
Learn About Mutual Aid Agreements
Hurricane Matthew Restoration
JEA crews worked around the clock to restore power after Hurricane Matthew.
If You See Downed Power Lines
Please call 911 immediately to report a downed electric line. Stay away from all downed power lines because they may be energized. If you get close enough to an energized power line you can be electrocuted - even without actually touching the wire. The City of Jacksonville's Department of Public Works is responsible for removing trees, limbs and other debris from the roadways. To report this, contact COJ at (904) 630-2489.
Flooding and Your Electrical Connections
Consult a private electrician to determine if it is safe to restore power to your home. If rising waters approached your home, but just missed coming inside, you may need to have an air conditioning contractor check your heating and cooling system. The outdoor unit of the air conditioner typically sits on the ground, lower than the home, so rising water may have gotten into the electrical connections and wiring of the compressor unit control panel.
Spoiled Food During a Storm
Hurricanes are considered an act of nature, therefore JEA is not responsible for spoilage. JEA encourages customers to buy canned goods, not perishable items, and keep food stored in freezers to a minimum during hurricane season.
According to the American Red Cross, food can stay fresh in the refrigerator for up to two days without electricity, and even longer in the freezer. However, they also recommend using the food in the refrigerator first as the frozen food will be safe longer. Freezing and storing water in clean containers to leave in the refrigerator before the storm hits can also help your food stay cool. It's best to have plenty of non-perishable food on hand to get you through post-hurricane recovery. Of course, don't open the refrigerator/freezer door any more than necessary.
Once Power is Restored
If your power is on, JEA encourages you to keep your front porch/flood light on - day and night - which will help our assessment teams further focus their attention on homes and facilities where power still needs to be restored.
The Florida Department of Environmental Protection, Florida Department of Health, City of Jacksonville, and JEA advise residents in areas affected by storms to take appropriate precautions.
If standing water is in the area:
- Do not drive through the water. Depth cannot be determined in murky water and even six inches of water can cause a car to float.
- Standing water can carry a number of contaminants including sewage and chemicals. Do not let children play in floodwaters and avoid them as much as possible.
- After a heavy storm, sharp debris could be hidden in the water causing injury.
- Standing water may contain harmful bacteria that could cause infection.
- If downed power lines are hidden under standing water, there is the risk of electrocution.
- Allow the proper authorities to restore drainage by removing debris and sediment from drainage grates.
- Watch for snakes and alligators. Most Florida snakes are not poisonous but may still react if approached.
- If you come into contact with flood water, thoroughly rinse any exposed body parts with soap and clean water to reduce the chance of illness.
Under normal circumstances, JEA customers are billed based on their actual usage as recorded by their home electric, water and/or irrigation meters.
Following major storms or other emergencies, however, JEA may occasionally need to reassign meter readers to assist with power restoration. During these times, if customers’ meters cannot be read on schedule, JEA will follow standard industry practice and issue an estimated bill based on the household’s historical usage data.
How Billing is Estimated
On those rare occasions when JEA must issue estimated bills, we compare a customer’s usage during the same month last year, then factor in the number of days in the current billing cycle (which varies due to weekends and holidays). If a customer has not been at the address for one year, charges are compared to the previous month.
Always Be in the Know
Did you know JEA provides free billing and outage alerts via text and email?