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Water Outages and Advisories

Water Outages and Boil Water Advisories

Click here to learn more about water outages and what to do during a Boil Water Advisory.


Current Water Outages

There are no current outages to report.


Current Boil Water Advisories (BWA)

Beginning on the dates below, a Boil Water Advisory will be in effect for the following areas. Not sure if you're affected?
Learn How We Notify Customers of a BWA

  • Planned BWA 11/20/2023 @ 9:00 PM

    1801 Barrs St – Jax Pain and Spine
    2549 Barrs St – Autumn Village Assisted Living
    2365 Park St – Barry H Stevens Endodontics
    2518 Park St – David “Craig” Calley Attorney at law
    2565 Park St – Fetner & Hartigan Periodontics
    1100 Stockton St - Episcopal Church of the Good Shepard
    2609 Park St - Saint Paul Catholic Church and School
    2606 Park St – Jacksonville Pediatrics
    2565 Park St – Fetner and Hartigan Dr. Office


Recently Lifted Boil Water Advisories

  • Planned BWA 11/28/2023 @ 10:00 AM - BWA Lifted 11/30/2023 @ 8:48 AM
    7740 SOUTHSIDE BLVD - SONOMA SOUTHSIDE APARTMENTS 


BWA Causes and Recommendations

A precautionary boil water advisory is issued when there is a possibility that the water pressure in the water system dropped to such an extent that bacteria or foreign matter could have entered the water system. This may be caused by one or more of these reasons:

  • A water main break, repair, or system maintenance
  • Damage to water lines or systems due to a storm or hurricane or other event
  • An electrical power outage to a water plant or facility

A mandatory boil water advisory is issued when sample testing has confirmed the presence of microorganisms in the water supply that can cause illness.

Regardless of the type of boil water advisory issued, customers should bring water to a rolling boil for a minimum of one minute prior to using for drinking, food preparation, or cooking during the advisory period. After precautionary BWAs triggered by water outages, main breaks or repairs, it is also recommended that customers flush water lines for three minutes after water returns to remove any air and possible sediments from the lines.
Read Our Recommendations for BWAs 


Sewer/Wastewater Environmental Cautions and Advisory Notices

View Most Recent Environmental Precautions and Possible Sanitary Sewer Overflow Advisories  

Storm Preparation Tip

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Related Links

  • Constituents

    Since your water comes from the pristine Floridan aquifer, most of the elements found in it occur naturally. However, we do add a little chlorine to the water to keep it clean as it travels through pipes on the way to your faucet.

  • Safety

    JEA’s water quality meets standards demanded by federal and state regulatory agencies - it is safe to drink. Every year, we collect and test over 45,000 samples throughout our service territory for over 100 bacteriological and chemical components to ensure compliance.

  • Water Quality Reports

    The Annual Water Quality Report provides information on JEA’s water treatment systems, any contaminants found in the water, and answers to frequently asked questions.