- In Our Community
- Connecting to the JEA Vacuum Sewer System
- Connecting to the JEA Water System FAQ
- Construction Terms
- King Street Emergency Sewer Repair Project
- Meet the Project Outreach Team
- Move Over Law
- Overview - Riverview Water Connections
- Park Street Emergency Sewer Repair
- Project Outreach Contact Form
- Riverview Water Main Installation Projects
- Septic Tank Phase Out
- Site Restoration
- Trenchless Technology
- Absorption and Reflection
- Building a Well-Insulated Home
- Contaminating an Aquifer
- Flushable or Not Flushable?
- How Much to Water Plants?
- Learning About Lawns
- Modeling Beach Erosion
- Underground Water
- Watching Plants Breathe
- Water to Vapor, Water to Ice
- What Dirties the Water? (And How Can We Clean It Up?)
- What Makes Drought-Tolerant Plants Work?
- What's Growing in the Water?
- Drop Savers Poster Contest
- JEA at the MOSH
- JEA Power Pals
- JEA Power Pals Form
- School Performances
- Teacher Resources
- Call Before You Dig
- Get Assistance
- Give Assistance
- Join Our Email Community
- Neighbor to Neighbor Donation Form
- Neighborhood Energy Efficiency Program
- Our One Water
- Prosperity Scholarship Fund Donation Form
Our One Water
It's up to all of us to take care of our water. JEA plays a role in water stewardship everyday.
Brian Roche, JEA VP, General Manager, Water and Wastewater Systems
JEA plans 20-plus years ahead for water supply management, infrastructure renewal and replacement, and growth. As Northeast Florida continues to attract new businesses and residents, JEA will continue to promote conservation and implement reuse projects as part of the way to safeguard critical water resources well into the future.
Here in Jacksonville, we are lucky to have access to some of the most pristine water in the world – just by turning on the tap. This is thanks to the Floridan Aquifer, our natural water source. JEA collects and treats this water for community consumption; according to Consumptive Use Permit (CUP) guidelines, which are permits from the St. Johns River Water Management District that authorizes water to be withdrawn from surface or groundwater sources.
While we have a sufficient water supply now, we all need to work together to ensure our water supply is sustainable for the future–when water conservation won't be as easy as shortening showers or following lawn-watering guidelines.
JEA is responsible for delivering clean, safe water to your home; safely transporting wastewater away from your home; infrastructure maintenance and development; and planning for the future needs of our community.
But, every single one of us is responsible for conservation and the sustainability of this resource.
We continue to serve a growing population with a limited resource, so the time to pay attention is now. From turning off the faucet to following irrigation restrictions to checking for leaks – you can help play a role in the important job of preserving our community's most valuable natural resource.
Water Usage in Our Homes
The average JEA customer uses more than 78 gallons of water per person per day. We wake up in the morning, take a shower, brush our teeth, grab a cup of coffee and head out for the day. Obviously water is an important part of our daily lives and we use it for many purposes, but do we really understand how much we use?
Use Water Wisely and Save
JEA offers a host of tips to help you conserve water - and even lower your bill!
Start Conserving Today
Remodeling your bathroom? With the right choices, you can see savings on your water bill once your renovation is complete.
Check Out Our Bathroom Remodeling Tips
Water-saving products can help you reduce water usage in your home.
Check Out the EPA's Product Guide
Did you know up to 40% of potable water in JEA's service territory goes to our customer’s lawns?
Check Out the EPA's Irrigation Tips
Meet Some of JEA's Water Heroes
Raynetta, Director of Grid Project Engineering and Construction
When we start talking about One Water, we're talking about using our resources really wisely and ensuring safe, reliable infrastructure is in place. JEA looks at protecting and enhancing our water source for 30 years out and makes sure the infrastructure is in place to support the needs of our community. In fact, JEA has invested $3 billion in water infrastructure since 1998.
Casey, Manager of WasteWater Treatment Reuse Systems
My responsibility to the community is to assure each person's health and safety when it comes to the environment and the St. Johns River. Reclaiming and treating water for irrigation use is just one way to help the environment. Thanks to you, our community's use of reclaimed water is up to 16 million gallons a day and growing.
Mike, Manager of Water/WasteWater System Operations
The pristine water we get from our aquifer allows us to keep the treatment costs low. So when you get your bill, the cost is related more to consumption than to the actual treatment JEA applies. If you can be more vigilant on the amount of water used to irrigate your lawn, you will save money and help save the resource too."
Katie, Environmental Engineer, Permitting and Regulatory Conformance
I know our water is safe because JEA tests more than 45,000 samples a year at different points in our water system. Those results are then published in the Annual Water Quality Report, because we believe in transparency with our customers.
The National Landscape
Sustainable water management is becoming a priority across the nation. Many cities are beginning to look into adopting water recycling regulations for potable reuse of recycled water. Los Angeles, San Francisco and San Diego are already testing this technology with great success.
For California, the interest came from experiencing the worst drought in a century, which put the state's reservoirs at record lows, affecting agriculture, the local economy and even put some communities at risk of running out of water.
Here in Jacksonville, we are luckily not facing those issues – but water usage is on the rise. The time to plan for the future is now.
Planning for the Future
Conservation Tips for Your Home
- Showering and bathing are one of the largest indoor uses of water at 20%. Try skipping baths and take short showers instead.
- Check for leaks. A dripping faucet can waste up to 20 gallons per day; a leaky toilet can waste up to 100.
- Don't overwater your lawn; it's the leading cause of dead plants. Most outdoor plants are given 50% more water than they need.
Affordability for Customers
- You can refill an 8 oz. glass of tap water approximately 15,000 times for the same cost as a six-pack of soda.
- JEA's tap water is roughly $.04 per gallon, which is considerably less than purchasing bottled water.
Quality, Safety and Environmental Commitments
- JEA tests approximately 45,000 water samples annually.
- Fluoride is naturally occurring in our water source at low levels; we do not add fluoride to our water system.
- Disinfection is required by the EPA in public drinking water distribution systems to protect health.
JEA's Water Operations and Delivery
- Each day, JEA delivers more than 107 million gallons of water to Jacksonville customers.
- JEA distributes two types of water in our region: potable water and reclaimed water.
- JEA has 37 water plants with 4,400 miles of water lines for distribution - enough water pipe to reach Paris, France.
- JEA has 11 reclaimed water facilities with 190 miles of transmission pipe. Our total reclaimed water capacity is 30 million gallons per day.
Stay in the Loop
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