Water Outages and Advisories

Current Water Outages

There are currently no wide spread outages to report. Please call (904) 665-6000 for the most up-to-date information.


Current Boil Water Advisories (BWA)

Beginning on the dates below, a Precautionary Boil Water Advisory will be in effect for the following areas. Not sure if you're affected?
Learn How We Notify Customers of a BWA

  • 3/30/2020 at 9:00 a.m. - BWA
     3550 Westlake Ave - Bella Childcare
    44 E 27th St. - Cinderella Daycare

Recent Lifted Boil Water Advisories

  • 3/19/2020 at 7:00 p.m. - BWA lifted 3/21/20 at 6:43 p.m.
    Wendy’s – 1616 University Blvd S
    Woody’s Bar-B-Q – 1638 University Blvd S
    Walgreens – 11 University Blvd N
    Dollar Tree – 1631 University Blvd S
    Hot Wok – 47 University Blvd N
    Shining Bright Preschool – 55 University Blvd N
    Conviva Care Center University – 25 University Blvd N
    Jacksonville Emergency Dental – 1712 University Blvd S
    All homes located on
    Lawrence Pl
    Allen Pl
    Saxony Woods Ln
    Wateredge Ln
    Wateredge Dr N & S
    Robbins Circle N & S
    Safer Ln
    Brooks Circle N & E
    River Hills Circle W & E
    River Hills Ct

BWA Causes and Recommendations

A precautionary boil water advisory is issued when there is a possibility that the water pressure in the water system dropped to such an extent that bacteria or foreign matter could have entered the water system. This may be caused by one or more of these reasons:

  • A water main break, repair, or system maintenance
  • Damage to water lines or systems due to a storm or hurricane or other event
  • An electrical power outage to a water plant or facility

Customers should bring water to a rolling boil for a minimum of one minute prior to using for drinking, food preparation, or cooking. It is recommended that customers flush water lines for three minutes after water returns in order to remove any air and possible sediments from the lines.
Read Our Recommendations for BWAs 

Sewer/Wastewater Environmental Cautions and Advisory Notices

View Most Recent Environmental Precautions and Possible Sanitary Sewer Overflow Advisories  

Storm Preparation Tip

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