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FAQs

Frequently Asked Questions

Top 5 Frequently Asked Questions:
Frequently Asked Questions:
  • Getting Started - What is My JEA Utility Tracker and how does it work?arrow
  • Getting Started - How do I get recommendations tailored to my home?arrow
  • My Bill - How can I compare this month’s bill and usage to the same month last year?arrow
  • My Bill - On the main page of the Tracker (Bill Center), why don’t the costs in the pie chart and the bar chart comparison to other homes match?arrow
  • My Bill - Why do I have one day or several days of no water usage and then so much the next day?arrow
  • My Bill – My water graph always says “No data to be displayed.” Why?arrow
  • My Bill - Why are there days that show no electricity usage at all?arrow
  • My Bill - Where do you get the figures for my power usage percentages?arrow
  • My Bill - Why is there such a large fluctuation in my day-to-day usage when nothing changes in my house?arrow
  • My Home - How do I get information specific to my home?arrow
  • My Home - In the Energy Profile, when it asks for “Number of Rooms” is that just bedrooms or all rooms in the house?arrow
  • My Home - How do I sign up for a savings plan (or theme)?arrow
  • My Usage - Why do I have one day or several days with no water usage and then so much the next day?arrow
  • My Usage – My water graph always says “No data to be displayed.” Why?arrow
  • My Usage - Why are there days that show no electricity usage at all?arrow
  • My Usage - I see a dropdown box that lists what looks like different accounts. What is that?arrow
  • My Usage - Why is there such a large fluctuation in my day-to-day usage when nothing changes in my house?arrow
  • My Usage - I’m on a septic tank, so I don’t use JEA sewer service. Does this skew my water information in the Tracker?arrow
  • My Usage - The “Green Button” says I can download my usage and send to a third party. Why?arrow
  • General - I see “Aclara Technologies” listed at the bottom of the Tracker. Who is Aclara?arrow
  • General - What do I do if I move to a new house?arrow
  • Getting Started - Is there a Quick Start Guide for the Tracker?arrow
  • How do I connect to JEA water and/or sewer?arrow
  • How do I get a water meter?arrow
  • How do I get an irrigation meter?arrow
  • How much will it cost to connect to JEA water and/or sewer?arrow
  • My Bill - How can I find out more information about the items in the Bill Highlights box?arrow
  • My Bill - How is the Bill-to-Date estimate determined?arrow
  • My Bill - How long does it take to update the billing information?arrow
  • My Bill - In the billing amount, does water include sewer cost?arrow
  • My Bill - Is the billing period end date included in that billing period?arrow
  • My Home - What if I own a condo?arrow
  • My Home - Will the Tracker help me if I rent an apartment?arrow
  • My Usage - Does water usage include sewer? Does it include irrigation if I have a separate irrigation meter?arrow
  • My Usage - How does the Tracker know if my water use is inside or outside?arrow
  • My Usage - How does well water used for irrigation figure into consumption?arrow
  • My Usage - Is the usage information reported in real time?arrow
  • My Usage - My friend says his chart shows hourly usage, but mine only shows daily usage.arrow
  • My Usage - Why is my water usage always in round, even figures?arrow
  • Water: Can JEA require me to connect to their water and sewer line?arrow