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Frequently Asked Questions

Top 5 Frequently Asked Questions:
  • I am having problems logging inarrow
  • What if I need more time to pay my bill?arrow
  • I am a new customer, how do I start service?arrow
  • Where are the job descriptions of the position I am applying for located?arrow
  • Does JEA restore power to one side of town before another?arrow
Frequently Asked Questions:
  • I am having problems logging inarrow
  • How do I find out what utility company serves my area?arrow
  • What are all these charges on my bill?arrow
  • Why is my bill so high? It wasn’t last year.arrow
  • What if I need more time to pay my bill?arrow
  • I am a new customer, how do I start service?arrow
  • Why are you increasing my deposit?arrow
  • When do I get my deposit back?arrow
  • I recently had a leak, can I receive a credit?arrow
  • Where do I call for utilities line location before I dig?arrow
  • What is the best browser to use for viewing the website?arrow
  • Can I bring or e-mail a paper application/résumé?arrow
  • How can I get my transcripts, DD214 or other required documents to you?arrow
  • How often do job opportunities come available?arrow
  • I no longer want the job I applied for or I applied in error, can I delete my information?arrow
  • If I am interested in more than one position how do I apply?arrow
  • If I apply to the same position more than once, will you notice my application more?arrow
  • If I have already applied for a job, when will I hear from a staffing consultant and/or hiring manager?arrow
  • What are the benefits of setting up an application profile to apply for job opportunities?arrow
  • What if a position I am interested in is not listed in the Career Opportunities section? Can I submit a job application?arrow
  • What if I don’t have a computer?arrow
  • Where are the job descriptions of the position I am applying for located?arrow
  • What is Veteran's Preference?arrow
  • What is a Civil Service Interview?arrow
  • What apprenticeship programs does JEA offer?arrow
  • What is a water outage?arrow
  • When are boil water advisories issued?arrow
  • What other special situations would cause JEA to issue boil water advisories?arrow
  • What should customers do when they received a boil water notice from JEA?arrow
  • What if it is not possible to boil water due to a lack of electricity (e.g. hurricane power outages)?arrow
  • What do restaurants do when a boil water advisory is issued by JEA?arrow
  • Why are boil water advisories issued?arrow
  • How often do laboratory results indicate the water is not really safe?arrow
  • What agencies have jurisdiction over boil water advisories?arrow
  • What is JEA doing to prepare for this hurricane?arrow
  • What should residents be doing to prepare?arrow
  • What advice do you have for people who are thinking of buying a generator?arrow
  • Should people who evacuate do anything special to help minimize damage to the electric and plumbing systems in their homes?arrow
  • What should people who rely on electricity for medical equipment do?arrow
  • During the storm, does JEA plan to keep the power and water on or will you turn the power, water and sewer plants off at some point for safety?arrow
  • If there is widespread destruction of the electric system, how will JEA re-build the system quickly?arrow
  • What does JEA do immediately after a hurricane passes?arrow
  • How do you decide who gets power first?arrow
  • Does JEA restore power to one side of town before another?arrow
  • People have called local news stations complaining that their neighbor (next door? next street?) got power back on before they did. Why is that happening? Why am I the only one in my neighborhood without lights?arrow
  • If I see a sewer overflow, what should I do?arrow
  • If people lose power or water service, what should they do?arrow
  • What if I, or someone in my home, rely upon medical equipment powered by electricity? Will JEA restore my power first?arrow
  • If a Boil Water Advisory is issued, but power is out, how do people make sure their water is safe?arrow
  • For people whose homes were flooded, is there anything they should do before turning their power back on at their breaker box?arrow
  • What does JEA tell people about downed electric lines?arrow
  • During or after a hurricane, should I call JEA at (904) 665-6000 to tell the utility I don't have power?arrow
  • What about damage on my property?arrow
  • What about trees that block my driveway or the roadway?arrow
  • Is food left in refrigerators safe to eat after the power has been out?arrow
  • Will JEA reimburse customers for the cost of food lost to spoilage?arrow
  • During the restoration effort, will JEA assess late fees to customers who don't pay on time?arrow
  • If Jacksonville experiences tremendous damage, will JEA go underground with the replacement electric system?arrow
  • Do CFLs contain mercury?arrow
  • How should I clean up a broken fluorescent bulb?arrow
  • What does Consumer Reports say about CFL safety?arrow
  • What is mercury?arrow
  • What precautions should I take when using CFLs in my home?arrow
  • What should I do with a CFL when it burns out?arrow
  • Why should people use CFLs?arrow
  • Am I eligible for the ShopSmart with JEA program?arrow
  • Can anyone install my energy-efficient equipment?arrow
  • Can I get a discount for energy-efficient services performed earlier this year?arrow
  • Can I receive a discount and still apply for other rebates or government tax credits?arrow
  • How can I learn more about tax credits?arrow
  • How is ShopSmart with JEA funded?arrow
  • How long does window film last?arrow
  • I want to become a JEA pre-qualified contractor. What steps do I need to take?arrow
  • What is the proper care for window film?arrow
  • Will window film darken my home?arrow
  • Are all customers required to have backflow prevention assemblies?arrow
  • Are there any regulatory requirements for backflow prevention assemblies?arrow
  • How can water backflow from the customer to the JEA drinking water supply?arrow
  • How does JEA protect the community from backflow?arrow
  • What are the maintenance requirements for backflow prevention assemblies?arrow
  • Who is required to participate in the FOG Program?arrow
  • What are the requirements for my facility?arrow
  • What are JEA Preferred Haulers?arrow
  • What are the benefits of using a Preferred Hauler?arrow
  • What records should I keep?arrow
  • What are Best Management Practices (BMPs)?arrow
  • Can I use additives or enzymes?arrow
  • What is Pollution Prevention?arrow
  • Why should I implement P2?arrow
  • How does RMP help protect me?arrow
  • What RMP chemicals are used by JEA?arrow
  • How would these chemicals affect my family?arrow
  • What is being done to protect my family?arrow
  • What is JEA's safety record?arrow
  • How would a significant release affect my family?arrow
  • Who do I call if I have more questions?arrow
  • What does the Toxic Release Inventory list include?arrow
  • What elements are in byproducts?arrow
  • What is being done to protect my family and the environment?arrow
  • What is JEA’s safety record?arrow
  • Who do I call if I have more questions?arrow
  • Why is your power plant releasing chemicals?arrow
  • How do you get a JEA permit?arrow
  • How do you get a release letter?arrow
  • What Projects are Eligible for a JEA Permit?arrow
  • Getting Started - Is there a Quick Start Guide for the Tracker?arrow
  • Getting Started - What is My JEA Utility Tracker and how does it work?arrow
  • Getting Started - How do I log into the Tracker?arrow
  • Getting Started - Do I have to accept third-party cookies to utilize the Tracker?arrow
  • Getting Started - Some of the pages don’t look right or they are jumping up.arrow
  • Getting Started - How do I get recommendations tailored to my home?arrow
  • My Bill - How can I compare this month’s bill and usage to the same month last year?arrow
  • My Bill - On the main page of the Tracker (Bill Center), why don’t the costs in the pie chart and the bar chart comparison to other homes match?arrow
  • My Bill - In the billing amount, does water include sewer cost?arrow
  • My Bill - Why do I have one day or several days of no water usage and then so much the next day?arrow
  • My Bill – My water graph always says “No data to be displayed.” Why?arrow
  • My Bill - Why are there days that show no electricity usage at all?arrow
  • My Bill - How is the Bill-to-Date estimate determined?arrow
  • My Bill - How long does it take to update the billing information?arrow
  • My Bill - Is the billing period end date included in that billing period?arrow
  • My Bill - Where do you get the figures for my power usage percentages?arrow
  • My Bill - Why is there such a large fluctuation in my day-to-day usage when nothing changes in my house?arrow
  • My Bill - How can I find out more information about the items in the Bill Highlights box?arrow
  • My Home - How do I get information specific to my home?arrow
  • My Home - In the Energy Profile, when it asks for “Number of Rooms” is that just bedrooms or all rooms in the house?arrow
  • My Home - How do I sign up for a savings plan (or theme)?arrow
  • My Home - What if I own a condo?arrow
  • My Home - Will the Tracker help me if I rent an apartment?arrow
  • My Usage - Why do I have one day or several days with no water usage and then so much the next day?arrow
  • My Usage – My water graph always says “No data to be displayed.” Why?arrow
  • My Usage - Why is my water usage always in round, even figures?arrow
  • My Usage - Does water usage include sewer? Does it include irrigation if I have a separate irrigation meter?arrow
  • My Usage - Why are there days that show no electricity usage at all?arrow
  • My Usage - I see a dropdown box that lists what looks like different accounts. What is that?arrow
  • My Usage - My friend says his chart shows hourly usage, but mine only shows daily usage.arrow
  • My Usage - Why is there such a large fluctuation in my day-to-day usage when nothing changes in my house?arrow
  • My Usage - How does well water used for irrigation figure into consumption?arrow
  • My Usage - I’m on a septic tank, so I don’t use JEA sewer service. Does this skew my water information in the Tracker?arrow
  • My Usage - How does the Tracker know if my water use is inside or outside?arrow
  • My Usage - Is the usage information reported in real time?arrow
  • My Usage - The “Green Button” says I can download my usage and send to a third party. Why?arrow
  • General - What do I do if I move to a new house?arrow
  • General - I see “Aclara Technologies” listed at the bottom of the Tracker. Who is Aclara?arrow
  • Can I sign up to receive alert messages about my JEA account and usage?arrow
  • How do the alerts work?arrow
  • How do I sign up to receive alerts?arrow
  • What type of alerts can I receive?arrow
  • Will I be able to change my alert preferences in the future?arrow
  • I don’t want to receive text messages or emails during certain times of the day.arrow
  • Do I have to name my Consumption Alert contacts anything specific?arrow
  • Do the water usage alerts include sewer?arrow
  • What if I have more than one electric or water meter on my account?arrow
  • What is JEA MyWay?arrow
  • What is smoke testing?arrow
  • How do I put money into my JEA MyWay account?arrow
  • What is clearwater?arrow
  • How can I check my balance on JEA MyWay?arrow
  • How will the smoke testing be performed?arrow
  • Why do we need to test the sanitary sewer lines?arrow
  • Why does my account on jea.com have a negative symbol in front of my balance amount?arrow
  • How can I see payment history for my JEA MyWay account? arrow
  • Will the smoke enter my home?arrow
  • How can I keep the smoke from appearing in my house?arrow
  • What alerts can I receive on JEA MyWay?arrow
  • Do I have to be at my residence when the testing is done?arrow
  • How do I set-up/update JEA MyWay prepaid alerts?arrow
  • What should I do if smoke appears inside my house?arrow
  • Will the smoke stay in my house for a long time?arrow
  • Will it come through my sprinkler system into my house?arrow
  • Will it make my water have a funny taste?arrow
  • How do I get a water meter?arrow
  • How do I get an irrigation meter?arrow
  • How do I connect to JEA water and/or sewer?arrow
  • How much will it cost to connect to JEA water and/or sewer?arrow
  • Where does JEA water come from?arrow
  • Can JEA require me to connect to their water and sewer line?arrow
  • What is reclaim water?arrow
  • What do the different colored pipes mean?arrow
  • What is pipebursting?arrow
  • Who makes the decision to convert an area from septic tank to city sewage?arrow
  • Who would I talk to about getting my area put on or moved up on the list?arrow
  • How are sites chosen for conversion from septic tanks to city sewage?arrow