- Coronavirus Update
Keeping Our Community Safe With Reliable Utility Service
Coronavirus (COVID-19) has impacted many area residents and continues to impact daily life in unprecedented ways. JEA is committed to providing you with the reliable energy, safe water and financial relief you need right now as we emerge from this pandemic.
Utility Disconnects Have Resumed for Non-Payment
JEA understands these are challenging times. That's why we suspended disconnections of electric and water service in March, when Florida officials declared a state of emergency. Now as utilities across the country have done, JEA has resumed normal policies,
including utility disconnections. To help as many customers as possible maintain their utility services without interruption, we’re offering flexible payment options that allow you to pay outstanding balances over a longer time. If you have a past-due
bill, we encourage you to act now to avoid disconnection.
Financial Relief for Customers
City of Jacksonville Emergency Rental Assistance Program (ERAP)
The Emergency Rental Assistance Program will assist Duval County households unable to pay rent and utilities due to the COVID-19 pandemic. An eligible household may receive assistance for rent or utilities, including up to 12 months of past-due rent and
utilities (plus an additional three months if necessary, to ensure housing stability for the household, subject to the availability of funds). Households must be re-certified every three months to continue receiving assistance.
JEA will administer $5 million in utility assistance payment funds. Funding will be used to make direct payments on behalf of qualifying tenants.
Applications will be accepted starting Monday, March 29 at 8 a.m. through Friday, April 9 at 6 p.m. Interested renters may apply online or at a drop-off site or request in-person application assistance. For further details, please call (904) 630-CITY (2489) or visit coj.net/erapfaq.
In April, JEA issued a one-time rebate for all residential and commercial electric customers in the form of a credit on May bills printed or posted to a customer's jea.com account.
Late Fees Waived
Effective March 31, 2020, any newly accrued late fees have been waived and will continue to be waived through September 30, 2020. Any late fees accrued prior to March 31, 2020 still apply.
Please note that late fees have resumed as of Oct. 1, 2020.
Convenience Fees Waived
Effective April 6, 2020, JEA waived credit and debit card convenience fees for MasterCard, Visa and Discover card payments up to $10,000.
Please note that credit and debit card convenience fees have resumed as of Oct. 1, 2020. JEA also resumed accepting American Express as a bill payment option on this date.
Apply for a Payment Extension or Arrangement
JEA will continue to offer interest-free payment extensions and arrangements. If you need more time to pay your bill, apply online. If you need assistance paying your bill, there are resources available.
Keep a Proper Distance From JEA Employees
JEA has discontinued all previously scheduled home water and energy assessments, as well as in-home services that require our employees to enter your home. Renewable Energy inspections have also been discontinued. If you see JEA employees working in your
neighborhood, please remember to give them space and keep a minimum distance of 6 feet from them. With proper social distancing, we’ll all get through this together. Read CDC Safety Guidelines
At JEA, safety is our most important core value, and that extends not only to our employees and customers but to everyone in our community. We want you to know we are working to ensure your safety and providing you the reliable utility solutions you expect with the service you deserve.
Going Social with JEA
As the scope of the pandemic changes in Northeast Florida, turn to JEA’s social media channels to ask your utility-related questions and get regular updates on how we’re ensuring the safety of our employees and customers. We also regularly share ways to lower your bill (especially when staying home may drive up your bill), and popular scams affecting utility customers.
No Paper Towels or Wipes in the Toilet
Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.