Keeping Our Community Safe With Reliable Utility Service

Coronavirus (COVID-19) has impacted many area residents and, while infections and hospitalizations have lessened, continues to impact our daily lives. JEA is committed to providing you with the reliable energy, safe water and financial assistance you need right now as we continue to recover as a community from the pandemic.

Financial Relief for Customers

Apply for a Payment Extension or Arrangement

JEA offers interest-free payment extensions and arrangements. If you need more time to pay your bill, apply online. If you need assistance paying your bill, there are resources available.

Get Assistance

Field Activities Have Resumed 

JEA has resumed all energy and irrigation assessments for residential and business customers, as well as in-home services that require our team members to enter your home. Renewable Energy inspections have also resumed.

If you see JEA team members working in your neighborhood, please remember to give them space to work safely.

At JEA, safety is our most important core value, and that extends not only to our employees and customers but to everyone in our community. We want you to know we are working to ensure your safety and providing you the reliable utility solutions you expect with the service you deserve. 

Going Social with JEA

As the scope of the pandemic changes in our community, turn to JEA on social media to ask your utility-related questions. We also regularly share ways to lower your bill (especially when staying home may drive up your bill), and popular scams affecting utility customers.

No Paper Towels or Wipes in the Toilet

Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.

Learn what you can and cannot flush