Keeping Our Community Safe With Reliable Utility Service

Coronavirus (COVID-19) has impacted many area residents and continues to impact daily life in unprecedented ways. JEA is committed to providing you with the reliable energy, safe water and financial relief you need right now as we emerge from this pandemic.

Utility Disconnects for Non-Payments to Resume

JEA understands these are challenging times. That's why we suspended disconnections of electric and water service in March, when Florida officials declared a state of emergency. As our community begins to reopen, JEA must now resume our normal policies, as utilities across the country have done. Based on overwhelming customer response, JEA has postponed disconnection of services from Tuesday, July 7 until at least Friday, July 10, 2020. We encourage you to act now to avoid disconnection if you have a past-due bill.

Pay Your Bill Now

Financial Relief for Customers

Customer Credits

As announced at the April 3 Special Board Meeting, JEA will issue a one-time rebate for all residential and commercial electric customers. This will arrive in the form of a credit on bills printed or posted to a customer's account on or after May 5.

Late Fees Waived

Effective March 31, any newly accrued late fees are waived until further notice. Any late fees accrued prior to March 31, 2020 still apply.

Convenience Fees Waived

Beginning April 6, JEA has waived credit and debit card convenience fees for MasterCard, Visa and Discover card payments up to $10,000 for the next six months.

Need Help? 

Many in our community are hurting from coronavirus or its economic impacts. If you’re in need of assistance, we can help you apply for an extension, a payment arrangement, or request help from community assistance programs.

Get Assistance

Keep a Proper Distance From JEA Employees 

JEA has discontinued all previously scheduled home water and energy assessments, as well as in-home services that require our employees to enter your home. Renewable Energy inspections have also been discontinued. If you see JEA employees working in your neighborhood, please remember to give them space and keep a minimum distance of 6 feet from them. With proper social distancing, we’ll all get through this together. Read CDC Safety Guidelines

At JEA, safety is our most important core value, and that extends not only to our employees and customers but to everyone in our community. We want you to know we are working to ensure your safety and providing you the reliable utility solutions you expect with the service you deserve. 

Going Social with JEA

As the scope of the pandemic changes in Northeast Florida, turn to JEA’s social media channels to ask your utility-related questions and get regular updates on how we’re ensuring the safety of our employees and customers. We also regularly share ways to lower your bill (especially when staying home may drive up your bill), and popular scams affecting utility customers.

No Paper Towels or Wipes in the Toilet

Remember, only toilet paper and human waste should go down your toilet. Flushing anything else, including paper towels, can damage JEA’s wastewater system and create dangerous (and disgusting) blockages called fatbergs.

Learn what you can and cannot flush