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Payment Methods

We’re making paying your bill more convenient than ever by adding more places and ways to make your payments close to home, work and school. Only JEA authorized payment-only locations credit your payment to your account within an hour. Business hours vary by location. Always look for official signage at JEA authorized payment-only locations and have your bill and/or account number with you.

Location Cash Check Money Order Credit Card1 Debit (PIN)1  Bank Account
Online Payment
Learn more 		No No No Yes Yes Yes
JEA AutoPay
Learn more 		No No No No No Yes
Pay by Phone
(904) 665-6000 or
(800) 683-5542 		No No No Yes
Yes Yes
Mail
JEA, P.O. Box 45047, Jacksonville, FL 32232		 No Yes Yes No
No No
Customer Center1
Location and hours 		Yes Yes Yes Yes Yes Yes
Publix2
Locations and hours 		Yes No No No Yes No
Walmart3
Locations and hours 		Yes No No No Yes No
Walgreens
Now also accepting Apple Pay
Locations and hours 		Yes No Yes No Yes No
Western Union
Locations and hours 		Yes No No No No No
Harveys Supermarket3
Locations and hours 		Yes No Yes No Yes No
Winn-Dixie3
Locations and hours 		Yes No Yes No Yes No
Other payment locations
Locations and hours
Yes No No No No No

1 Credit card, debit card, and bank account payments accepted through your JEA.com account on a computer terminal in the lobby. If you do not have a JEA.com account, we can help you create one.
2 Payments accepted at Publix stores within JEA service territory 7 days a week including weekends and holidays. Payments made 7 am - 10 pm will post within 30 minutes. Ability to pay depends on customer service desk hours at each location.
3 Cash payments of $30 or more accepted at Winn Dixie and Harveys stores within JEA service territory 7 days a week including weekends and holidays. Payments made 6 am - 10 pm will post within 30 minutes. Ability to pay depends on customer service desk hours at each location. Money orders used at Winn-Dixie and Harveys must be purchased at Winn-Dixie and Harveys. Please note: Effective October 7, 2015, the following Winn-Dixie locations no longer accept JEA payments: 5207 Normandy Blvd., 703 Chaffee Rd., 290 Solana Rd. PVB, 2220 Country Rd. 210 W STE 200. 
4 Payments accepted at Western Union desk at any U.S. Walmart store.