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Department Contacts

Department Phone/Email
Become a Vendor/Procurement uvcrequests@jea.com
Cross Connection Control (Backflow)  (904) 665-4410 or backflow@jea.com  
Electric Reliability Compliance   compliance@jea.com  
Electric Development   elecdev@jea.com  
Employment Verification (For Present or Past Employees)  voe@jea.com
Executive Office  joneml@jea.com
Fats, Oils and Grease Collection Program (904) 665-7404 or fog@jea.com
Industrial Pretreatment Program   (904) 665-5326 or ip@jea.com
Jacksonville Small and Emerging Business Program (JSEB) jsebprogram@jea.com
Medical Alerts   (904) 665-6000 
MyWay Prepaid Program (904) 665-2100
Natural Gas Supply for Commercial and Industrial Customers natgas@jea.com
Neighborhood Construction (904) 665-7500 or projectoutreach@jea.com  
Plug-in Electric Vehicles electricdrive@jea.com
Public Records Request publicrecords@jea.com
Recruitment Services recsel@jea.com  
School Programs (Power Pals) community@jea.com, or (904) 665-7068
Tax Department jeataxdepartment@jea.com
Telecommunications Device for the Deaf (TDD)
TDD relay services are available through ftri.org 24 hours a day. Questions about your account can be answered Monday - Friday, 8 a.m. - 7 p.m. and on Saturday, 8 a.m.- noon. You can report a service outage 24 hours a day.		 711, or (800) 955-8771
Tree Trimming (904) 665-6050 or jeatreecare@jea.com
United Way Financial Assistance 211, or (904) 632-0600
Utility Line Location 811, or (800) 432-4770
Water, Irrigation and Sewer Pre-Service (904) 665-5260, or waterpreservice@jea.com
Water/Sewer Line Location  (904) 665-4403
Water Quality   waterquality@jea.com  

Payments:
JEA
P.O. Box 45047
Jacksonville, FL 32232-5047

Correspondence:
JEA Customer Advocacy and Resolution Team
225 N. Pearl Street, Floor 3
Jacksonville, FL 32202
Fax: (904) 665-7990

Overnight Deposit Payment Address:
JEA
c/o RCS, Floor 1
225 N. Pearl Street
Jacksonville, FL 32202-4513

Related Links

  • Payment Methods

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