(904) 665-6000 or
Monday - Friday, 7 a.m. - 6 p.m.
Monday - Friday, 8 a.m. - 6 p.m.
Public Record Requests
JEA provides access to public records and places a variety of documents online for public viewing.
Submit a Public Record Request
Find out about electrical outages, boil water advisories and water incidents in our service territory.
Help us keep your neighborhood safe. Report streetlights that are not working in less than a minute.
Visit JEA Downtown
The Residential and Commercial Care Centers are closed on major holidays.
Note: JEA will pay for up to one hour in the Duval Street Garage at 33 W. Duval Street when you conduct business with us. Please bring in your garage ticket for validation.
Walk-in Customer Care Center*
21 West Church Street, Jacksonville, FL 32202
Monday - Friday, 8 a.m. - 5 p.m.
View Accepted Forms of Payment
Florida Relay is a service provided to residents in the State of Florida who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Disabled that connects them to standard (voice) telephone users. Through the use of highly trained Operators, calls can be made 24/7, 365 days a year, allowing our Florida residents who are in need of Relay services to connect and communicate with anyone at any time.
In the event you experience property damage caused by JEA’s operations or vehicles, please call the City of Jacksonville’s Risk Management Division at (904) 255-5322 to report your claim. It is JEA’s policy to respond to customers' claims promptly and fairly. We evaluate each claim case by case, based on the information you provided and our investigation, which may involve the review of records, interview of employees or witnesses, and a technical evaluation.
Commercial Forms and Policies
Helpful forms and policies for commercial customers
Residential Account Policies and Forms
Check out some helpful forms and policies for residential customers.