Email Us

Customer Care 


(904) 665-6000 or (800) 683-5542
Monday - Friday, 7 a.m. - 6 p.m.


(904) 665-6250
Monday - Friday, 8 a.m. - 6 p.m.

Email Commercial Services 

Public Record Requests

JEA provides access to public records and places a variety of documents online for public viewing.

Submit a Public Record Request

Utility Outages

Find out about electrical outages, boil water advisories and water incidents in our service territory.

Streetlight Outages

Help us keep your neighborhood safe. Report streetlights that are not working in less than a minute.

Report a Streetlight Outage 

Visit JEA Downtown

Customer Solutions Center

225 N. Pearl St., Jacksonville, FL 32202
Monday - Friday, 8 a.m. - 5 p.m.
Closed on weekends and major holidays

Parking: JEA will provide vouchers for guest parking at the Duval County Courthouse Garage, 151 Clay Street.

Need an Appointment? If you need to make an appointment to speak with a JEA Customer Advisor, please use our QLess system to reserve a time during regular business hours. Reserve a Time

Need to Pay Your Bill? Our self-service kiosks will accept cash, checks, debit and credit cards and mobile wallets (Apple Pay and Google Pay).

Florida Relay

Florida Relay is a service provided to residents in the State of Florida who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Disabled that connects them to standard (voice) telephone users. Through the use of highly trained Operators, calls can be made 24/7, 365 days a year, allowing our Florida residents who are in need of Relay services to connect and communicate with anyone at any time.

Florida Relay Services 


In the event you experience property damage caused by JEA’s operations or vehicles, please contact City of Jacksonville at (904) 630-City (2489), create a service request via MyJax:, or send an email to to report your claim. If you already have an existing claim and are in need of an update/status, please reach out to JEA's Risk Management Claims Department at (904) 776-7352 or send an email to JEA Risk Management hours of operation are Monday through Friday, 8 a.m. to 5 p.m. EST. 

View Our Claims Policy