Contact

Email Us

Customer Care 

Residential

(904) 665-6000 or (800) 683-5542
Monday - Friday, 7 a.m. - 6 p.m.

Commercial

(904) 665-6250
Monday - Friday, 8 a.m. - 6 p.m.

Email Commercial Services 

Public Record Requests

JEA provides access to public records and places a variety of documents online for public viewing.

Submit a Public Record Request

Utility Outages

Find out about electrical outages, boil water advisories and water incidents in our service territory.

• Report an Outage  
• View Current Outages  

Streetlight Outages

Help us keep your neighborhood safe. Report streetlights that are not working in less than a minute.

Report a Streetlight Outage 

Visit JEA Downtown

Customer Solutions Center

225 N. Pearl St., Jacksonville, FL 32202
Monday - Friday, 8 a.m. - 5 p.m.
Closed on weekends and major holidays

Parking:  JEA will provide parking vouchers at the Duval County Courthouse Garage, 151 Clay Street, for customers that are being assisted in the Customer Solutions Center, located at JEA Head Quarters on the 1st floor.

Need an Appointment? If you need to make an appointment to speak with a JEA Customer Advisor, please use our QLess system to reserve a time during regular business hours. Reserve a Time

Need to Pay Your Bill? Our self-service kiosks will accept cash, checks, debit and credit cards and mobile wallets (Apple Pay and Google Pay).

Florida Relay

Florida Relay is a service provided to residents in the State of Florida who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Disabled that connects them to standard (voice) telephone users. Through the use of highly trained Operators, calls can be made 24/7, 365 days a year, allowing our Florida residents who are in need of Relay services to connect and communicate with anyone at any time.

Florida Relay Services 

Claims

In the event you experience property damage caused by JEA’s operations or vehicles, please contact JEA's Risk Management Claims department at (904) 665-8803 or send an email to the following address to report your claim: PropertyDamage@jea.com (please note this address is case-sensitive). If you have an existing claim and are in need of an update/status, please use the same contact information. JEA Risk Management hours of operation are Monday through Friday, 8 a.m. to 5 p.m. ET. 

View Our Claims Policy