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Public Record Request

Public Policy of Open Government 

In the spirit of the Sunshine Law, JEA supports the right of access to public records and places a variety of documents online for public viewing. In Florida, disclosure is the standard, unless the Legislature allows an exemption. If there are exemptions within a request, documents are edited accordingly and the statutory reference that necessitates the edit is noted. If a request involves extensive use of technology or labor, which JEA designates as 30 minutes or more, then a charge for the production of records will be assessed.  For inquiries regarding billing records such as consumption usage please contact our customer service at (904) 665-6000 or email at Contact Us. 

A good faith estimate will be given to the requester upon receiving a request and must be agreed upon prior to initiating. Payment of the agreed fee amount must be paid prior to receipt of records. Read more about the Sunshine Law.

Resources available to make a Public Records Request:

  • E-mail:
    Simply click Request Public Records 
  • Mail:
    Send your request to:
    JEA, Public Record Request, 21 West Church Street, CC-6, Jacksonville, Florida 32202
  • In person:
    We are located at 21 West Church Street, 6th Floor of Customer Center, Jacksonville, Florida 32202. Calling ahead will make your visit more efficient.
  • By Phone:
    You may contact our Public Record Request Coordinator, Rachelle Sundy at (904) 665-4613.