Storm Updates

This page will be updated regularly during the restoration and aftermath in the event of a storm.

2017-09-17 at 7 : 00 a.m.


Estimated Number of Customers

Without Power: 1,481
Without Water: 0


Estimated Time to Restore to 100%

Electric System: TBD
Water System: As occurs
Sewer System: As occurs


Estimated Outages Per County

Electric

  • Duval: 1,459
  • St. Johns: 17
  • Clay: 5

Water

  • Duval: 0
  • St. Johns: 0
  • Clay: 0
  • Nassau: 0

2017-09-16 at 9 : 00 p.m.

JEA is nearing full restoration of those who lost power during Hurricane Irma: As of this afternoon, 99.2 percent of JEA customers have power, and we are directing all of our resources toward restoring service to the 3,700 customers still without power. We thank you for your patience.

Please know that there are 1,000 utility workers and 200 tree trimmers and other personnel out there right now – many of whom traveled across the country to come help us – and they are working just as quickly as safety permits to restore power.

Preparing to receive power
If you are currently without power and have sustained damage to your property or its electrical system, you may need to have an electrician repair the damage before power can be fully restored. Visit jea.com for more information on this.

If your home sustained flood damage, please contact FEMA for information on restoration assistance at Representatives from FEMA.gov. Representatives from FEMA will also be at the Prime Osborn Center on Tuesday from 8 a.m. to 6 p.m.

Final restoration
JEA is working on restoring power to entire circuits, each of which serves about 2,500 homes. JEA has a total of 343 circuits and all of these circuits either have power or have crews assigned to them.

We know our job isn’t done yet, and we still have residents without power. Rest assured, our crews are out there right now working on it, and they will not stop until the job is done. If you have any questions about your service being restored, please contact us at 904-665-6000.

2017-09-16 at 5 : 00 p.m.

2017-09-16 at 12 : 00 p.m.

Storm Tracking

We’re pleased to report that as of this morning, 98 percent of JEA customers have power. Yesterday alone, hardworking utility crews restored power to nearly 40,000 customers and we are now directing all of our resources to restoring service to the final 7,900 who still lack power. Your patience is truly appreciated.

We have began contacting all customers within a given electric circuit to let them know utility crews will be coming to their area to make repairs. If you already have power, no action is required of you at this time. We just want to let your neighbors who don’t have power know that we are sending a crew to restore their power.

Once service is restored, these customers will receive a follow-up call or email to confirm their power is on. It’s important to note that sometimes your house may not be ready to receive power from JEA even though we’ve completed repairs for your area.

If you have sustained damage on your property and to your home’s electrical system, you may need to have an electrician repair the damage at your residence before power can be fully restored to your house. Visit jea.com for more information on this. If your home sustained flood damage, please contact FEMA for information on restoration assistance.

2017-09-16 at 7 : 00 a.m.


Estimated Number of Customers

Without Power: 13,661
Without Water: 0


Estimated Time to Restore to 100%

Electric System: TBD
Water System: As occurs
Sewer System: As occurs


Estimated Outages Per County

Electric

  • Duval: 13,085
  • St. Johns: 485
  • Clay: 91

Water

  • Duval: 0
  • St. Johns: 0
  • Clay: 0
  • Nassau: 0

2017-09-15 at 6 : 00 p.m.

The number of JEA customers without power continues to drop: As of tonight, 95 percent of our customers have power, allowing us to direct all our personnel and resources toward restoring service to those still without power.

View Outage Map

 

Beginning tonight, our crews will begin making repairs in circuits, repairing the entire circuit of approximately 2,500 homes before moving on to the next circuit.

Advance notification
As we start to work on your circuit, we will contact you by phone and/or email to let you know we are making repairs in your area. Please remember that the cause of your power outage may be located some distance from your home – so, if you don’t see a JEA crew on your street, please know that we are working to repair your outage at the source.

Confirmation of repairs
Once the crew has completed its repairs, you will be notified that power has been restored to your area. If any issues remain with your power, we will ask you to let us know at that time and we will work with you to resolve the issue as soon as possible.

We thank you once again for your patience and your support for the 1,000 utility workers, 250 tree trimmers and other personnel who are working day and night to restore power to everyone. We will not stop until that happens.


2017-09-15 at 5 : 00 p.m.

2017-09-15 at 12 : 00 p.m.

JEA continues to make progress in our power restoration efforts, with 90 percent of our customers now with power—we returned power to an additional 3,000 customers overnight. We have also restored power to downtown Jacksonville, which is open for business.

That means that all our efforts are now focused on restoring service to those customers who are still without power. To those of you who are still waiting for restoration, please know that we have not forgotten you and we are doing everything we can to restore your power as quickly and safely as possible. We have more than 1,000 utility workers in the field, and we hope that within the next few days we can begin to offer customers more specific estimates regarding power restoration.

There are a few key points to keep in mind:
  • Our damage assessments show that at least 10,000 JEA customers have been affected by the historic flooding. Neighborhoods affected by this flooding pose the greatest challenge to our restoration efforts, as JEA crews can’t begin to make repairs until the water recedes, trees can be cleared and utility workers can access the lines and equipment that need repairs. JEA has brought in more than 250 tree trimmers to help clear these areas, and we appreciate your patience as our crews work day and night to deal with these challenges.
  • In some cases, a customer’s house may not be ready to receive power even when JEA has completed repairs in the area. If your home sustained damage – particularly to the electrical system – you may need to have an electrician repair that damage before power can be fully restored to your house. Visit jea.com for more information on this. If your home sustained flood damage, please contact FEMA for information on restoration assistance.
  • If your online account shows that your house has power but you do not have power, please call (904) 665-6000 and speak to a customer service consultant to make sure we have correct information on your situation.

2017-09-15 at 7 : 00 a.m.


Estimated Number of Customers

Without Power: 58,001
Without Water: 0


Estimated Time to Restore to 100%

Electric System: TBD
Water System: As occurs
Sewer System: As occurs


Estimated Outages Per County

Electric

  • Duval: 57,187
  • St. Johns: 657
  • Clay: 157

Water

  • Duval: 0
  • St. Johns: 0
  • Clay: 0
  • Nassau: 0

2017-09-14 at 9 : 00 p.m.

More customers got their power back today, as JEA continues to work around the clock to restore electric service across Jacksonville and the surrounding counties.

  • Currently, 87 percent of JEA customers have power, with utility crews successfully restoring service to 223,000 customers since Monday. As of this afternoon, the number of customers still without power has dropped to 61,000 (13 percent). We know it’s frustrating for those who are still without power – please know we are working as quickly as safety permits to reach our goal of restoring power to everyone.
  • JEA’s electric operations remain in full emergency status. An additional 100 mutual aid utility workers arrived today to support the 1,000 who are already in the field working to restore power.
  • We are working as quickly as possible to get through the flooding and fallen trees that have hampered restoration efforts across our service territory. We have a lot of ground to cover – some 900 square miles – and we appreciate everyone’s patience as we work as quickly as safety permits to get everyone’s power back on.
  • While our water and sewer systems have returned to normal operations, we remain in full emergency status as rain is predicted over the next several days. We will monitor the forecast closely and be prepared to address any weather-related issues.
  • JEA is working closely with the United Way’s 211 service to help customers with shelter, tree removal and other assistance. We know that being without power has been difficult for our customers and we are committed to doing everything we can to restore power to everyone as soon as possible.

If you do not have power but the Outage map says that you DO have power, please log into your account on jea.com where you can monitor your individual outage

Report an outage

We thank you once again for your patience and your support, and will continue to provide updates as our restoration efforts until power has been restored to everyone.



2017-09-14 at 5 : 00 p.m.


2017-09-14 at 1 : 00 p.m.

As JEA continues our power restoration efforts, we want to keep you updated on our progress:

  • Currently, approximately 18 percent of JEA customers (83,475) are without power. That’s down from 62 percent on Monday. So we are making progress – in fact, JEA’s power restoration efforts are progressing better than those being conducted by utility companies in other parts of the state.
  • We’re pleased to report we have completed 100 percent of our damage assessments and as of yesterday, we had restored power to all our hospitals and shelters as well as every public school in Duval County.
  • Our restoration efforts have been slowed by the historic flooding, which deposited 200 billion gallons of water in just a few days across our service territory, which covers some 900 square miles.
  • We’ve also been hampered by the sheer number of fallen trees: We know this is frustrating for residents in those areas without power, and to speed up this process JEA has assigned 250 workers just to clear trees from roads and power lines so that our electricity workers can get in, make repairs and restore power.
  • We have over 1,000 electric utility workers in the field, working to restore power – and more are on the way. We’d like to thank all the crews who have come from across the country to work alongside JEA crews to help us in this emergency.
  • One thing we sometimes hear from customers is, “I haven’t seen a JEA truck on my street or in my neighborhood.” That’s because many times, the cause of a power outage is actually a downed line or equipment failure located some distance away. So, if you don’t see a JEA crew on your street, please know that we are working to restore your power by fixing the problem at the source.
  • As people head back to work and school and get back on the roads, please keep an eye out for our utility crews. Moving over and slowing down when you pass our crews will help us complete our repairs more quickly and ensure the safety of our employees and utility partners, who are working so hard to restore power.

  • Thank you once again for your patience during the restoration process. We will continue to offer updates on our progress until everyone has power.



    2017-09-14 at 10 : 00 a.m.

    The map below shows trees that need to be cleared before power can be restored. Click to enlarge map.Map of trees down from Hurricane Irma

     

    2017-09-14 at 7 : 00 a.m.


    Estimated Number of Customers

    Without Power: 84,889
    Without Water: 0


    Estimated Time to Restore to 100%

    Electric System: TBD
    Water System: As occurs
    Sewer System: As occurs


    Estimated Outages Per County

    Electric

    • Duval: 80,420
    • St. Johns: 4,296
    • Clay: 173

    Water

    • Duval: 0
    • St. Johns: 0
    • Clay: 0
    • Nassau: 0

    2017-09-13 at 7 : 00 p.m.

    We want to update you on the progress JEA is making as we restore power across our service territory. For our customers who are still without power, we know how difficult these past few days have been for you. We also know you have some key questions, and we want to do our best to answer them:

    What is JEA doing to restore power?
    While it’s understandable to focus on the significant impact the storm has had on our local community, it’s important to remember that Hurricane Irma affected the entire state of Florida, inflicting tremendous damage and record-breaking flooding on millions of Floridians. This has strained power restoration resources across Florida – but we are making progress:

    • JEA has been operating in 24-hour emergency mode since last Friday, with every JEA employee focused first on preparing for the hurricane and then restoring service after the storm
    • We increased our electric workforce by 700 – with 100 more to come – and our water and sewer workforce by 10%
    • JEA had crews in the field by 3 p.m. Monday – as soon as storm conditions allowed our crews to begin the damage assessment and restoration process
    • 996 linemen and tree trimmers are making repairs day and night
    • 400 water and wastewater personnel are also in the field, repairing equipment and conducting water quality samples to protect resident

    Where is JEA in the restoration process?
    According to the Department of Homeland Security, 15 million Floridians were without power at the height of the storm. Here at JEA, we are working 24/7 to restore power.

    • 62% of JEA customers lost power at the storm’s peak
    • Today, 81% of JEA customers HAVE power
    • Since Monday afternoon, JEA has restored power to more than 197,500 customers
    • 87,469 customers are awaiting restoration – and all of the above resources are focused on restoring power to these residents

    When can I expect my service to be restored?
    At this point, we need another 24 to 36 hours of what we’re calling “brute force restoration” before we can answer this question definitively. What we can say is, for those whose homes are able to accept service, our full restoration will be measured in days.

    We know how difficult this is for those of you still without power, and we are asking for your patience as we complete our power restoration efforts. The entire 2,000-member JEA team, supported by more than 1,000 professionals from around the country, are working 16-plus-hour days to restore service to our community and we will not stop until everyone has power.

    And we will continue to keep you updated as we make progress toward our goal of total power restoration.


    2017-09-13 at 5 : 00 p.m.


    2017-09-13 at 7 : 00 a.m.


    Estimated Number of Customers

    Without Power: 108,596
    Without Water: 0


    Estimated Time to Restore to 100%

    Electric System: TBD
    Water System: As occurs
    Sewer System: As occurs


    Estimated Outages Per County

    Electric

    • Duval: 102,551
    • St. Johns: 4,602
    • Clay: 1,443

    Water

    • Duval: 0
    • St. Johns: 0
    • Clay: 0
    • Nassau: 0

    2017-09-12 at 7 : 00 a.m.


    Estimated Number of Customers

    Without Power: 152,241
    Without Water: 0


    Estimated Time to Restore to 100%

    Electric System: TBD
    Water System: As occurs
    Sewer System: As occurs


    Estimated Outages Per County

    Electric

    • Duval: 147,337
    • St. Johns: 4,443
    • Clay: 461

    Water

    • Duval: 0
    • St. Johns: 0
    • Clay: 0
    • Nassau: 0

    2017-09-11 at 7 : 00 a.m.


    Estimated Number of Customers

    Without Power: 253,709
    Without Water: 0


    Estimated Time to Restore to 100%

    Electric System: TBD
    Water System: As Occurs
    Sewer System: As Occurs


    Estimated Outages Per County

    Electric

    • Duval: 242,254
    • St. Johns: 9,589
    • Clay: 1,866

    Water

    • Duval: 0
    • St. Johns: 0
    • Clay: 0
    • Nassau: 0

    2017-09-10 at 2 : 00 p.m.

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