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Start Service(1)
You have chosen to decline the credit check. To begin your utility service, please call JEA at (904) 665-6000. You will be required to pay a deposit. and provide two forms of valid identification. Specifically, you will need:
One government issued photo identification:
- U.S. Driver's License
- Official State Identification Card
- Military ID
- U.S. Alien Identification (Green Card)
- U.S. Government/Military ID
- U.S. Passport
- Foreign Passport with I-94 Debarkation Form
- Foreign Passport with I-551 Temporary U.S. Immigration Stamp
- B-1/B-2 Visa and Border Crossing Card
Plus a second form of identification:
- Birth Certificate
- Marriage License Certificate
- Social Security Card
- Voter's Registration Card
The identification must match the presenter and cannot be expired.
To answer any questions you may have, contact JEA's customer service at (904) 665-6000.
This application is only for new customers who have never had service with JEA before. We are going to check your credit.
Enter the address you require services at to see which services we offer for your address.
Please review the information you've entered to ensure its accuracy. To make corrections, please use the Previous button to go back.
What you can do with your jea.com account:
- Pay your bill online
- Access your account on a mobile device
- Report a service issue
- View 24 months of past bills
- Update your information
- Transfer, stop, or start new service
- Enroll in eBill, AutoPay, or MyBudget
We're sorry, because there has been no electric service at this address for more than one year, certain safety inspections must take place before service is turned on. Once you have obtained a Electric Safety Permit, please call (904) 665-6000 to speak with a representative.
We're sorry, service cannot be turned on at this time. Please call (904) 665-6000 to speak with a representative.
We're sorry, service cannot be turned on at this time. Please call (904) 665-6000 to speak with a representative.
We're sorry, service cannot be turned on at this time. Please call (904) 665-6000 to speak with a representative.
We're sorry, service cannot be turned on at this time. Please call (904) 665-6000 to speak with a representative.
We're sorry, certain safety inspections must take place before service is turned on at this address. Please call (904) 665-6000 to speak with a representative.
We're sorry, certain safety inspections must take place before service is turned on at this address. Please call the City of Jacksonville Code Enforcement Department at (904) 255-7000 to resolve this issue.
We're sorry, certain safety inspections must take place before service is turned on at this address. Please call the City of Jacksonville at (904) 630-7482 to resolve this issue.
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