JEA has a responsibility as a utility to adopt rules and regulations governing its relations with customers as are necessary and which are consistent with the laws of the state of Florida and the rules and regulations of the Florida Public Service Commission.

Utility service is rendered to you on a credit arrangement. You are billed for water, sewer and/or electricity after you have used it. As a result, credit must be established with every applicant. Commercial services must be started and stopped by the Commercial Services Department at (904) 665-6250.

By selecting I Agree below, you are consenting to allow JEA to check your credit and verify your identity. This allows us to determine if you are eligible to have your deposit waived. If you decline the credit check and identity verification, you must call JEA at (904) 665-6000 to pay your deposit and complete your start service request.

A connection fee of $10.00 per service will be charged on the initial bill.

You have chosen to decline the credit check. To begin your utility service, please call JEA at (904) 665-6000. You will be required to pay a deposit. and provide two forms of valid identification. Specifically, you will need:

One government issued photo identification:

• U.S. Driver's License
• Official State Identification Card
• Military ID
• U.S. Alien Identification (Green Card)
• U.S. Government/Military ID
• U.S. Passport
• Foreign Passport with I-94 Debarkation Form
• Foreign Passport with I-551 Temporary U.S. Immigration Stamp
• B-1/B-2 Visa and Border Crossing Card

Plus a second form of identification:

• Birth Certificate
• Marriage License Certificate
• Social Security Card
• Voter's Registration Card

The identification must match the presenter and cannot be expired.

To answer any questions you may have, contact JEA's customer service at (904) 665-6000.