JEA is exploring new ways customers can take control of their energy use. More and more electric utilities around the country are offering flexible pricing programs to plan for the future and to help keep utility costs affordable. JEA's Dual Flex Pricing
Pilot is based on when and how you use energy, and how that in turn affects the demand the community as a whole places on the overall electric system.
The concept of demand (kW) refers to the rate at which electricity is consumed. In other words, it’s the amount of power needed to run all appliances you are using at any one point in time. The more appliances you are running at once,
the higher your demand will be.
Read the video transcript
Customers on the Dual Flex Pricing Pilot are billed based on the highest demand they place on the electric grid during two points of time during their billing cycle:
As a result, pilot participants will see two charges on their monthly bill:
April - OctoberMonday - Friday, 12 p.m. – 7 p.m.
November - MarchMonday - Monday - Friday, 6 a.m. – 9 a.m.
Weekends and holidays are excluded from JEA System Peak Hours. Holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
An oven typically uses 3.4 kW and an air conditioning system uses approximately 4 kW while they are running. Imagine adding a dishwasher (1.2 kW) and a hairdryer (1.8 kW) to the mix – the demand for these appliances can add up quickly. If you use multiple
appliances at the same time, your energy can increase dramatically for that specific point in time, creating a “Household Peak Demand.”
Use Our Calculator to Estimate Your Demand
If many customers are using power at the same time, this may create a JEA System Peak Demand. To cover this peak, JEA must supply additional power to meet the needs of its customers.
If customers lower their Household Peak Demand by using appliances one at a time, JEA power plants can operate more efficiently. When enough residents and businesses do this, we can reduce the need to build more power plants, which may help keep rates
lower and protect our environment.
When you shift your energy use outside of JEA’s System Peak Hours and reduce your Household Peak Demand each day—you may see significant savings.
The amount of power you use at one time may surprise you, especially when you use multiple major appliances at the same time. By staggering when you use these appliances throughout the day, instead of all at once, you can help reduce JEA’s costs to generate
and deliver energy, helping to keep our rates low. This also helps you save money on your energy bill and puts the power of control in your hands.
JEA is required by law to maintain at least 15 percent excess capacity over the community’s highest peak energy usage at any given time. By decreasing the sharp spikes in electric demand that occur during JEA System Peak Hours, JEA hopes to reduce the need to build new power plants, saving customers money and protecting the environment.
JEA selected customers at random throughout its service territory to participate in the Dual Flex Pricing Pilot.
Demand (kW) billing is based on the highest amount of power used during a one-hour period during a billing cycle. Currently customers are charged for their total energy consumption, the number of kWh they use during a billing cycle.
Each demand charge covers a different cost. The JEA System Peak Hours Demand charge pays for electric generation and the highest demand during the billing cycle charge pays for delivery of electricity to your home. JEA charges a higher per-kilowatt amount during JEA System Peak Hours because this is the time most people use the most power and place the greatest demand on JEA to generate electricity to meet the community’s collective needs.
Yes, your highest demand for the billing cycle can happen anytime during your billing period, including during JEA System Peak Hours. Since each charge covers a different cost, even when they occur at the same time, you still have to pay for both. When your highest demand for the month occurs during JEA System Peak Hours, you are placing a greater impact on the overall electric system during the busiest time, which costs JEA more to generate.
Your bill amount will depend on your energy usage. Since demand (kW) and consumption (kWh) are not calculated the same way, we are not able to look at your previous usage to determine if your bill will increase or decrease in the pilot. However, if you keep your household peak demand as low as possible by using your major appliances one at a time, you have the opportunity to save than if you use your major appliances simultaneously.
is best to try and use your major appliances (oven, heating and air
conditioning system, water heater, dryer and dishwasher) one at a time,
especially during JEA System Peak Hours, to keep your peak demand low. The more
appliances you are running at one time, the higher your demand and bill will
be. Visit our appliance calculator to understand the impact appliances will
have on your bill.
Additional appliances to consider staggering usage times: pool/hot tub pumps, hair dryer, microwave, toaster oven, cooking range. Appliance list only pertains to electric appliances; gas appliances will not affect demand.
JEA doesn’t want to raise rates, but instead tie our customers’ behaviors to true costs. We want to reduce the demand on our power plants, in turn saving JEA and customers money. A rate increase doesn’t solve the demand on generating capacity and dependence on power plants.
The purpose of the pilot is to test the concept. There will likely be adjustments to the program along the way as JEA moves through the pilot and receives feedback from customers. Once the pilot is completed and evaluated, JEA will decide whether if offering a demand rate to customers is a feasible option.
JEA will offer you online tools to help you understand and navigate your energy usage, including the ability to identify your peak demand. In addition to online viewing of your bill, you will also receive access to an energy usage graph and appliance calculator on jea.com. There is also technology available such as timers, programmable/smart thermostats, and home energy monitoring systems which can help you better manage your demand.*
*JEA will not cover the cost of the technology mentioned above.
Understanding JEA's Rates
When you receive your bill each month you may wonder what all the different rates, fees and charges actually mean.
COO Melissa Dykes Explains JEA's Rates
COO Melissa Dykes Explains JEA's Rates
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