- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
Be wary of these and other scams targeting JEA customers:
In the wake of Hurricane Matthew, scam artists began trying to take advantage of JEA customers who incurred damages to their homes. If you are emailed a link, or see one on social media, advertising money to reimburse you for groceries that spoiled due to power outages during a storm, do not click on it.
JEA is not responsible for loss of food during power outages caused by weather-related conditions such as lightning, storms, heat, cold or other acts of nature. You also have a responsibility to protect yourself and your property, such as obtaining ice to prevent food spoilage.
Learn About JEA's Claims Resolution Policy
Companies across the nation are reporting that customers are falling for a scam that instructs people to pay their bills using their social security numbers and routing numbers tied to two federal government agencies – the Federal Reserve Bank and the former Bureau of the Public Debt.
Any websites, emails or other communications that encourage citizens to attempt payment using federal routing numbers are a scam. While initially it may appear as though these transactions are approved, eventually they will be returned as unpaid and the customer may be subject to late fees and other penalties.
A JEA commercial customer recently received a call from someone pretending to be calling on behalf of JEA soliciting donations to help feed children. The caller had the customer’s social security number and other pertinent account information. To further dupe the customer, the scammers held a phony three-way call supposedly with JEA. In the end, the customer donated $655.88 to help “feed the children” but this was a scam. Please remember that JEA will never ask you to donate to a charity.
Storm Preparation Tip
Make sure your JEA account information is up to date so we can reach you with power restoration updates.