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Service Charges
JEA is required to assess a service charge for certain work performed. This is a partial listing of those service charges. A complete list of all Service Charges can be found in the Electric Tariff (Sheet 3.1) and the Water and Sewer Tariff (Page 22).
| Service | Charge |
|---|---|
| Account Fraud
Assessed to any person falsifying information to establish or maintain a JEA account. The fee shall be assessed once it has been verified that fraud has been committed against JEA. |
$50 |
| Meter Reset after Theft or Fraud | A minimum of $225, or the actual costs of labor and materials, will be charged to reset a meter after a verified theft or fraud of utility services |
| Backflow (Check JEA's Water and Wastewater Tariff (page 3) for more information on this program) Residential Irrigation Backflow Testing Program Sewer Flow Meter Inspection Locate Sewer Connection |
Up to $50
Up to $50 $491 |
| Commercial Irrigation Reactivation | $250 |
| Connection Fee for All Service Agreements, Same Day
Order must be received before noon for same day turn-on. |
$10 |
| Connection Fee for All Service Agreements, Same Day
Order must be received by 3:00 p.m. to assure same day turn-on. |
$25 |
| Connection Fee for All Service Agreements, Scheduled | $10 |
| Court Appearance by a JEA Employee | $50 minimum charge up to $400 depending on actual costs |
| Damaged Meter | Actual cost of the damaged or missing meter |
| Field Notification | $5 |
| Fire Hydrant Flow Test | $82 |
| Industrial
Discharge Permit Application On-site Inspection for Pretreatment Regulations (per visit) |
$250
$100 |
| Late Payment Fee
1.5% of the account balance will be assessed for late payments. |
1.5% |
| Meter Inaccessibility Fee | $25 |
| Water Meter Tests
1" or below Meter Field Test 1 1/2"-2" Meter Field Test Greater than 2" Meter Field Test |
$40
$85 $125 |
|
Electric Meter Tests
|
No charge if a meters accuracy is found to be in error more than +/- 2%. If meter is within the +/- 2% accuracy the customer will pay the full cost of the testing. |
| Pole Disconnect and Reconnect (D/R) for Non-Pay | A minimum of $50, or the actual cost of labor and materials, in each instance of Pole D/R |
| Reconnect for Non-Pay (Electric and Water)
Standard reconnection fees for water and electric are $14 each. Fee is waived for current JEA MyWay Customers. |
$14 |
| Residential Irrigation Reactivation Fee | $125 |
| Returned Payment Charge | $20 |
| Returned Trip Fee | $25 |
| Special Order Reconnects | $25 |
| Tampering
A $200.00 adjustment shall be assessed to an account when tampering of meter or service connection has been verified. Additional fees may apply |
$200 |
| Meter Reclamation | $60 service charge to repair and test a meter that has been removed due to customer tampering |
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Related Links
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Bill Breakdown
This table explains each charge on your utility bill. It also breaks down consumption based on 1,000 kWh of electric service used and 6,000 gallons of water.
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Rates
Learn about JEA's electric, water and sewer rates, and view a comparison chart of rates from utilities across the United States.