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Explore Payment Options Built to Fit Your Needs
We understand that sometimes you’re faced with unexpected expenses and could use more time or some assistance to pay your bill. JEA has bill pay solutions and utility payment assistance for families and individuals struggling financially.
JEA considers the following before granting a payment extension or arrangement: customer's payment history, length of time as a JEA customer, past-due amount, any active payment plans and/or payment arrangements, age of past-due amount, timeliness of prior payments, JEA credit score (read more), bankruptcy status, evidence of tampering, and evidence of fraud.
If you need a little more time to pay your bill, you can apply for an extension online*. Our self-serve system will let you know if you qualify and give you a new due date, if approved.
If you don’t have an online account, you can register for a jea.com account now.
JEA also offers payment arrangements, allowing customers to pay their balance over a series of monthly installments. The installment amount is then added to future monthly bills. Visit our self-service system to find out if you're eligible, determine
the required down payment amount, and apply online.
Before you begin, check out our Payment Arrangement FAQs.
Get Assistance from Community Resources
In some cases, an extension or arrangement may not offer the financial relief you need. If you are facing a financial dilemma, you can also request assistance through additional resources in our community.
City of Jacksonville Emergency Rental Assistance Program (ERAP)
The City of Jacksonville resumes taking applications for the Emergency Rental Assistance Program (ERAP) on Friday, Sept. 3 at 8 a.m. Applications will be accepted continuously until all funds are expended. Funds are available to Duval County residents to cover up to 12 months of rent and utility payments with the option for an additional three months if determined necessary to ensure housing stability.
Emergency Rental Assistance Funding
Residents outside of Duval County also can apply for funding allocated for their counties.
- JEA customers in St. Johns County can apply for a portion of its $18 million allocation — Click here to apply
- JEA customers in Clay County may apply for a portion of the $6.6 million of funds available to county residents — Click here to apply
- JEA customers in Nassau County and elsewhere can apply through the State of Florida's Our Florida portal — Click here to apply
JEA customers not eligible for the program are encouraged to contact the United Way 211 (dial 2-1-1 or call (904) 632-0600) for information on local programs available to assist. See below for more details.
Low Income Home Energy Assistance Program (LIHEAP)
The Low Income Home Energy Assistance Program (LIHEAP), administered by North Florida Community Action Agency, helps keep families safe and healthy through initiatives that assist families with energy costs. LIHEAP provides federally-funded assistance in managing costs associated with:
- Home energy bills
- Energy crises
- Weatherization and energy-related minor home repairs
LIHEAP can help you through programs that reduce the risk of health and safety problems that arise from unsafe heating and cooling practices.
Emergency Home Energy Assistance for the Elderly Program (EHEAP)
The Emergency Home Energy Assistance for the Elderly Program (EHEAP) assists low-income households, with at least one person age 60 and older, when the households are experiencing a home energy emergency.
United Way of Northeast Florida’s 2-1-1
Explore Solutions and Save
Learn about all the ways JEA helps Northeast Florida families, businesses and our community thrive and how we can help you do more.