- My Account
- Account Name Changes
- Changes in Account Holder
- Claim Resolution
- Deposit and Connection Fees
- JEA Credit Score
- Medical Alerts
- Reclaimed Water Inspection Fee
- Service Charges
- Service Reconnection
- Social Security Numbers
- Collections, Disconnections, and Unauthorized Utility Use
Using JEA's Guest Pay option is simple! With Guest Pay, credit and debit card payments can be made to any account by simply entering a valid JEA account number. It is a perfect solution for customers who do not have an online account but would still like to pay online. It is also a great option for someone who is not the account holder but wishes to make a payment on behalf of a JEA customer.*
Guest Pay is an option provided to JEA customers by our third-party payment processing vendor KUBRA®. KUBRA charges a non-refundable convenience fee for all credit and debit card transactions of:
- $2.20 for payments up to $500
- $4.40 for payments $500.01 to $1,000
- $9.95 for payments $1,000.01 to $10,000
*This payment option is only available to customers with an active account using a credit or debit card for payment. Deposits to start service may not be paid through this option. A valid JEA account number is required to make a payment through Guest Pay.
Higher Than Normal Bill?
Understanding what can cause a high bill is the first step to diagnosing it. Let us help you.